Webinars > All BUSINESS SKILLS Categories > Interpersonal Skills Webinars Staying Calm & Confident in High-Stress Conversations WebinarThis LIVE, virtual course equips you with the strategies and tools you need to handle the most stressful situations without blowing your cool. Course Description/AgendaHeated meetings, difficult negotiations, angry confrontations…emotional, high-stress conversations are bound to happen in almost every workplace. While you can’t avoid these occasional intense exchanges, you CAN prepare yourself to manage them as effectively as possible. This LIVE, virtual course equips you with the strategies and tools you need to handle the most stressful situations without blowing your cool. Discover new ways to remain calm even when the stakes are high, how to recognize your own triggers so you can bypass emotional reactions and focus on solutions instead, how to navigate even the most potentially turbulent situations with confidence — and how to repair the damage if you lose your composure. WHAT YOU WILL LEARN
WORKSHOP AGENDAProgram time: 3 hours Session 1: Understanding Emotional Reactions
Session 2: What to Do When Conversations Get Heated
Session 3: Create an Atmosphere of Shared Understanding
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