Webinars > All BUSINESS SKILLS Categories > Team Building Webinars SkillPath Seminars presents
Excelling as a Highly Effective Team Leader Webinar
In this two-day workshop, you'll learn the personal leadership characteristics and skills that spark the kind of energy and enthusiasm that make productivity and performance soar.
Course Description/Agenda In this two-day workshop, you’ll learn the personal leadership
characteristics and skills that spark the kind of energy and
enthusiasm that make productivity and performance soar. Get
step-by-step guidelines and practical advice for transforming a
group of individuals into a creative, results-producing team.
What You Will Learn
Session 2: How to build a team that gets
results
- The 4 key words that describe
every top-performing team
- How to overcome the 10 major
obstacles that keep teams from effectively setting goals
- Calling a team a team doesn’t
make it one: Find out the 13 key characteristics that make a
successful team
- Team chemistry: Personality
and interpersonal styles that lead to collaboration—and also to
conflict
- Why it’s important to help
your team develop a written "code of conduct"
- DIAMOND: A can’t-miss formula
for planning and setting achievable team goals
- How to get the team to welcome
new members without feeling threatened
- Understanding the primary
reasons teams fail to accept responsibility
- 9 keys to putting an end to
reverse delegation
- Benchmarks for evaluating a
team’s progress, performance and bottom-line results
Session 3: Creating a motivating team
climate
- How team leaders sometimes
inadvertently contribute to a lack of team performance
- Overcome the myth of
motivation by remembering these 2 key points
- The 4 different team climates
a leader can create—use this Team Leader Effectiveness Grid to
find out which one you’ve fostered for your team
- The keys to building trust
between team members and the team leader, especially after a
negative or unpopular decision has been made
- How to renew and refuel a team
that starts off with enthusiasm and energy but soon becomes
discouraged
- How to recognize team
accomplishments when one team member constantly tries to take
all the credit for the group’s performance
- How to inspire and motivate a
team that routinely has more work than it can reasonably handle
- People give when they get: Key
points to keep in mind when planning incentives and rewards
Session 4: The changing role of the team
leader
- The 4 stages of team
development—and the team leader’s role in each
- How well do you coach and
counsel your team? Use this exercise to find out how you’re
influencing your team’s development
- Riding the fast track to
continuous improvement: How to identify and respond to team
members’ needs as they move through the 4 stages of team
development
- How to identify your team’s
current stage of development
- How to gradually release more
power, influence and authority to the team as members mature and
jell in their roles
- The 2 critical factors for
getting team members to accept change
- How to use delegation to push
team members to take action and get results
- The 2 most common leadership
styles—and a leadership approach that incorporates either or
both, depending on the needs of team members
- Understanding the single most
important function of the team leader
- Understanding when to "coach"
and when to "direct" in order to elicit the best performance
from team members
Session 5: Tuning in to critical
communication cues
- The 4 components of effective
communication
- 8 tips for helping team
members communicate better with each other, with customers and
with you
- How to get team members to
listen to and accept criticism from one another
- Tips for training team members
on how to get and give feedback from customers
- The common barriers to
effective listening and how to overcome them to strengthen
relationships among team members
- How to help team members
understand the difference between "acceptance" and "agreement"
- 6 benefits of asking good
questions—and the 5 types of questions to avoid
DAY 2
Session 1: Dealing with performance
problems
- How to nip the behavior
problems of individual team members in the bud before they
negatively impact team performance
- Understanding the 3 major
types of problems that keep team members from performing at
their peak—and the specific actions you can take to counter each
type
- A sure-fire approach for
getting team members who choose not to perform to not only
change but to grow
- How to determine when
additional training is needed to smooth out rough spots in
performance
- 4 critical steps to making
sure your discipline sticks
- How to conduct an effective
performance review
- How to deal with "eager
beavers" who don’t produce
- A dozen key areas to examine
when the team as a whole is experiencing performance problems
Session 2: Shared problem solving and
decision making
- The 3 primary problem-solving
and decision-making styles most teams utilize—and the pros and
cons of each
- What keeps teams from solving
problems? How to identify the major obstacles that can paralyze
innovative thinking and grind progress to a halt
- The team leader’s role in the
rational problem-solving process
- How to use brainstorming as a
tool for encouraging the free exchange of ideas and solutions
- Avoid conflict and controversy
with this proven technique for making choices when several
excellent alternatives are on the table
- How to establish a creative,
synergistic decision-making climate
- How to identify your own
preferred problem-solving style—and how it affects the team
- What to do when team members
are too willing to compromise instead of working through
problems
- How to gain cooperation when
some team members won’t abide by the decisions made by the team
as a whole
- How to finally reach consensus
when one member of the team refuses to compromise
- How to get your team to make
decisions when team members want to be told what to do
- The top 10 factors that
influence a team’s decision-making process
Session 3: Dealing with team conflict
- The key to promoting team
harmony and minimizing disagreements
- How to recognize potentially
counterproductive or destructive team member activities—and how
to deal with them before they lead to conflict
- Why you can’t sweep team
conflict under the rug
- Proven methods for structuring
and conducting successful conflict-resolution meetings
- A 10-step disciplinary process
that addresses misconduct openly and frankly
- The 5 levels of team conflict
and what you can do to help mitigate the factors that cause them
- 10 conflict-avoidance tips
team leaders can practice in any team situation
- How to deal with interpersonal
problems that can threaten team cohesiveness
- How to deal with team members
who spend more time competing with each other than cooperating
- What to do with team members
who go directly to upper management when they disagree with a
team decision
- How to get your team to work
effectively with other teams so that work flows smoothly and the
organization’s goals are achieved
- How to use the RISC strategy
to work through conflict
- The 3 ways teams commonly
mishandle anger—and how to help team members redirect it
Session 4: Conducting effective team
meetings
- Why the time you spend
planning and preparing for a meeting is as important as the
meeting itself
- 5 key elements of an effective
meeting agenda
- 10 tips for leading
purposeful, productive team meetings
- How to create an environment
that encourages team members—even untalkative ones—to fully
participate in the exchange of ideas
- Telltale clues that your
meetings are floundering—and what you can do to revive them
- 2 dozen techniques experienced
team leaders use to keep discussions flowing during meetings
- Facilitation techniques for
ensuring that team meetings run smoothly—and which behaviors to
avoid
- The "100-mile rule": How to
use it to eliminate distractions and keep team members focused
on the business at hand
Session 5: Managing virtual teams
- Understanding how virtual
teams are revolutionizing the workplace
- The 3 phases of planning and
development necessary for creating a winning virtual team
- The essential skills and
technology needed to support an effective virtual team
- Understanding and supporting
the dynamics of teams that reach across organizations
- How to enhance personal
communications when team members meet electronically
- One of the key reasons virtual
teams fail—and commonsense approaches to prevent it
More Webinar Information |
SkillPath Seminars
|
Course Summary |
In this two-day workshop, you'll learn the personal leadership characteristics and skills that spark the kind of energy and enthusiasm that make productivity and performance soar. |
Delivery
Method |
Virtual Classroom (Live) |
Who Should Attend |
Managers, supervisors, team leaders |
|
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Virtual Classroom (Live) |
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