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Assertiveness Skills for Managers & Supervisors Webinar
Assertiveness isn't an option for success-minded managers like you—it's a must-have skill. And, few skills are as important to your success as your ability to deal with all types of people and situations in a confident, calm, self-assured manner.
Course Description/Agenda Assertiveness
isn’t an option for success-minded managers like you—it’s a
must-have skill. And, few skills are as important to your success
as your ability to deal with all types of people and situations in
a confident, calm, self-assured manner. Assertive communication is
imperative to leading people effectively and earning the
cooperation of those around you.
Apply the
assertive communication skills you’ll learn from this training
program and you’ll soon find you’re the "go-to" person whose
opinion is not only listened to, but actively sought out. You’ll
be admired by employees, colleagues and top management alike—and
you’ll achieve the recognition and respect you deserve.
Don’t miss
this incredible opportunity to give your communication skills the
assertive boost that’ll help you achieve phenomenal results. Sign
up for this fun and interactive workshop today!
- How to speak up assertively
without seeming pushy
- To quickly and effectively
handle problem employees
- How to get the credit you
deserve for your ideas
- Techniques that encourage
employees to bring you solutions—not problems
- The most productive way to
handle conflicts and crises calmly and effectively
- Communication skills to give
constructive criticism that gets positive results
- How to avoid communication and
misunderstandings that can damage working relationships
- To handle your mistakes
quickly and move on
- How to deal firmly and
professionally with those who question your authority
WORKSHOP AGENDA
Program
time: 3 hours
Session 1: Manage with authority
- How to avoid crossing the line
between assertive and aggressive behavior
- Discover which of the 3 types
of bosses you are with this confidential management survey
- How to exercise your authority
without being a tyrant or a taskmaster
- YES! It’s all right to show
your anger ... here’s how to do it constructively
- How to confidently handle
complaints and criticism from your peers
- 3 techniques top professionals
use to gain the hard-earned respect of higher-ups
- How to use "the buck stops
here" management style that’s the hallmark of an effective
leader
Session 2: Become a master of persuasion
and negotiation
- How to powerfully state your
opinion without appearing hostile
- A great way to get even the
most unbudging opponent to compromise
- The 1 form of persuasion that
employees hate and how to avoid using it
- 3 phrases that will instantly
dilute any suggestion you make ... and what to say instead
- How to involve employees in
managerial decision-making without inviting them to usurp your
authority
- The 4-to-1 rule savvy managers
use to criticize employees and get positive results fast
- 5 expert negotiation tactics
for handling stonewallers and stubborn bargainers
- 6 vital tips for ensuring that
employees will carry out your instructions to the letter
Session 3: Handle conflicts and crises
with confidence
- How to defend yourself without
letting your emotions get the best of you
- How to get employees to solve
problems on their own instead of bringing them to you all the
time
- 3 methods for dealing with
aggressive colleagues
- The secret to changing the way
you feel about a person or policy you don’t agree with
- How to use assertive body
language that tells everyone you mean exactly what you say
- The most effective way to cut
to the heart of any problem
- How to firmly handle peers who
try to exert power over you or your staff members
Session 4: Gain support and dedication
from your staff
- The professional way to admit
you’ve made a mistake and move on
- How to defend your employees’
actions without damaging your credibility
- Step-by-step guidelines for
helping your team meet deadlines when the pressure is on
- How to decisively handle
chronic troublemakers who destroy worker loyalty and motivation
- 1 of the most powerful
employee motivators that many managers fail to use
- How to put an unpopular
decision into effect without damaging employee morale
- How to organize a
self-sufficient team you can rely on to get things done—even
when you’re out of the office
- How to avoid stress-induced
burnout, frustration and exhaustion by using superior delegation
skills
More Webinar Information |
SkillPath Seminars
|
Course Summary |
Assertiveness isn't an option for success-minded managers like you—it's a must-have skill. And, few skills are as important to your success as your ability to deal with all types of people and situations in a confident, calm, self-assured manner. |
Delivery
Method |
Virtual Classroom (Live) |
Who Should Attend |
Managers and Supervisors |
|
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Virtual Classroom (Live) |
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