OneSource Professional Training Solutions
OneSource Professional Training Solutions, Inc. presents

ACUCMX - Administering Cisco Unified Communications Manager Express and Unity Express On-Site Training

This on-site training class is also available as Public Schedule Seminar.

ACUCMX - Administering Cisco Unified Communications Manager Express and Unity Express

Course Description/Agenda

In this exclusive course, you will focus on administering and configuring a fully functional Cisco Unified Communications Manager Express (CUCME) environment. You'll perform adds, moves, and changes and configure a full dial plan to the Public Switched Telephone Network (PSTN), and you'll work with Cisco Unity Express (CUE) Voice Mail and Unity Express Auto Attendant. You will also add phones to the system, configure telephony features, and learn to troubleshoot common problems.

No other Cisco training provider matches our ACUCMX hands-on labs, which include:

  • A real dial plan and Class of Service for calling out to the PSTN, branch offices, and PBXs
  • Various traditional telephony connections such as FXS, FXO, E&M, T1 (CAS and PRI), and E1 (CAS and PRI)
  • Administering the CUCME via command line interface (CLI), graphical user interface (GUI), and/or Cisco Configuration Professional
  • Telephony features such as paging, pickup groups, and Music on Hold

What You'll Learn

  • Basics of CUCME and CUE
  • Key features and benefits
  • Supported platforms
  • Licensing
  • CUCME operation
  • CUCME endpoints and their requirements
  • CUCME configuration
  • SCCP phone templates
  • Call flows, Call legs, dial peers, and PSTN dial plans
  • CUE configuration
  • CUE AutoAttendant
  • CUE Script Editor

Who Should Attend

  • CUCME and Unity Express administrators
  • Network engineers, architects, and support staff who:
    • Maintain and configure CUCME and CUE
    • Are considering various methodologies to administer CUCME and CUE
    • Require a fundamental understanding of the issues and solutions related to administering CUCME and CUE

Course Prerequisites

  • Working knowledge of fundamental terms and concepts of voice networking, including stations, PSTN, and telephony trunking such as PRI
  • Basic telephony configuration skills
  • Familiarity with Cisco VoIP technologies
  • Knowledge of traditional PSTN operations and technologies

Course Outline


  • CUCME Key Features and Benefits
  • CUCME Supported Platforms
  • CUCME Operation

2. CUCME Endpoint Requirements

  • Overview of CUCME Endpoints
  • Identifying CUCME Endpoint Requirements
  • Power over Ethernet
  • VLAN Infrastructure
  • IP Addressing and DHCP
  • Network Time Protocol
  • Endpoint Firmware and Configuration
  • Setting up CUCME in SCCP Environment

3. Configuring CUCME Endpoints

  • Directory Numbers and Phones in CUCME
  • Creating Directory Numbers for SCCP Phones
  • Configuring SCCP Phone-Type Templates
  • Creating SCCP Phones

4. Call Flows and Call Legs

  • Examining Gateway Call Routing and Call Legs
  • Defining Dial Plans
  • Endpoint Addressing
  • Call Routing and Path Selection
  • PSTN Dial Plan Requirements
  • ISDN Dial Plan Requirements

5. CUE Implementation in CUCME Environment

  • CUE Overview
  • Integrating CUE with CUCME

6. Configuring the CUE System


Lab 1: Topology and Deployment

  • Deploy the lab equipment and make necessary connections

Lab 2: Lab Familiarity

  • Explore the interfaces on the CUCME router
  • Explore the lab topology

Lab 3: Configure VLAN_DHCP_NTP

  • Configure VLANs for IP Phone support
  • Configure DHCP for IP addressing of IP phones
  • Configure NTP for correct time and date display on IP phones

Lab 4: Explore Cisco Configuration Professional (CCP)

  • Use CCP to discover your router
  • Use CCP to explore your router hardware
  • Use CCP to explore configuration options

Lab 5: CUCME Configuration

  • Configure initial CUCME parameters using CLI
  • Set up telephony parameters
  • Ensure correct firmware is accessible for IP phones

Lab 6: Endpoints

  • Configure IP phones
  • Configure and assign directory numbers to IP phones

Lab 7: GUI

  • Explore CUCME GUI

Lab 8: Dial Plan Lab 1: VoIP Dial Peers

  • Configure dial peers to allow VoIP dialing to other pods

Lab 9: Dial Plan Lab 2: PSTN Dial Peers

  • Configure dial peers to allow dialing
    • 911
    • 411, 511, 611
    • 7-digit local
    • 10-digit local
    • 11-digit long distance
    • Variable-length international

Lab 10: Dial Plan Lab 3: Path Selection

  • Configure alternate path dialing for 911 on a backup trunk

Lab 11: Common Phone Features

  • Configure and explore telephony features
    • Music on hold
    • Transfer rules
    • Call Forward
    • Call Park
    • Intercoms
    • Paging groups
    • Call pickup groups
    • Call blocking
    • Directory services

Lab 12: System Management

  • Configure a syslog server to capture system messages
  • Configure gateway accounting to capture call events
  • Configure billing support

Lab 13: Configuring Unity Express

  • Configure CUCME for CUE integration
  • Initialize CUE
  • Set up CUE GUI
  • Configure user voice mail boxes

Lab 14: Mailboxes and AutoAttendant

  • Initialize user voice mail boxes
  • Enable the default AutoAttendant
  • Customize the default AutoAttendant

Lab 15: Unity Express Editor

  • Record custom prompts for a custom AutoAttendant
  • Configure a customized AutoAttendant


More Seminar Information

OneSource Professional Training Solutions, Inc.
OneSource Professional Training Solutions

Delivery Method

On-Site Training On-Site Training

Also Available As

Seminar Seminar

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