National Seminars Group
National Seminars Group presents
 

Assertiveness Skills for Business Professionals On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Stand up and make yourself heard in a way that will get the results you need.

Course Description/Agenda


If you don't stand up for yourself, people will walk all over you.

Some people are naturally more aggressive than others. But if you're not one of these alpha-type personalities, it can feel like you're being bulldozed.

Our expert trainers know exactly what you're going through, and they know how to bring out the assertiveness that's already in you - showing you how to have your voice heard, act with more confidence, and get more respect.

Assertiveness requires skill and tact - not just talking over others.

Being assertive isn't easy for a lot of people, but it's important to make sure that your voice is always heard loud and clear. At the same time, you don't want to come across as pushy, overbearing, or aggressive. This one-day course will give you a balanced approach that will assure you'll always be heard - and get the respect you deserve.

Don't alienate others with aggression - learn to voice your opinions and concerns in the right way.

To succeed in today's fast-paced world, you need to communicate effectively. But if you're not actively voicing your needs, concerns, and opinions, it's easy to get lost in the shuffle. That's where this course comes in.

Powerful and effective, this course will teach you to build on your natural communication style, use your unique strengths to your advantage, and eliminate self-sabotaging behaviors. By the end of the day you'll have an arsenal of tools for speaking with more confidence, disarming conflict, and getting others to see your point of view.

Agenda:

Assertiveness in Today's Business Environment

  • How assertiveness today differs from assertiveness in the past
  • The challenges of assertiveness and electronic communication
  • The essentials of assertive communication
  • How to be assertive without being aggressive
  • How to create an assertive message

Making the Most of Your Natural Communication Style

  • Communicate with confidence
  • Recognize and eliminate self-sabotaging communication habits
  • Identify the elements of nonverbal communication
  • Characteristics of assertive body language
  • Use your voice to full effect

Asserting With Diplomacy and Tact

  • State your opinion without appearing hostile
  • Stave off manipulation attempts
  • Use active and reflective listening
  • Ask questions to draw out information

Handling Tough Situations

  • Confidently handle complaints and criticism
  • Resolve problems quickly
  • Respond tactfully when someone attacks
  • Disarm disagreeable people
  • Persuade others to see your side

 

More Seminar Information

National Seminars Group
National Seminars Group

Delivery Method

On-Site Training On-Site Training

Also Available As

Seminar Seminar

 
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