Assertiveness Skills for Managers and Supervisors On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Assertiveness isn’t an option for success-minded managers – it’s a must-have skill.

Course Description/Agenda

That’s because as a manager, it’s your job to get the best possible results through others day in and day out. To get great results, you’ve got to be authoritative without steamrolling people … make your points powerfully without coming across as pushy … gain cooperation and commitment without being heavy-handed … resolve conflicts without losing your cool.

In other words, to be a great manager today,
you’ve got to be skilled in assertiveness.

Learn to manage with greater confidence and authority
Assertiveness Skills for Managers & Supervisors is a powerful one-day seminar designed to provide you with the communication essentials you need to manage with greater confidence and authority. Through interactive exercises, insightful discussions, and activities, you’ll master people skills and assertive communication techniques guaranteed to give you an edge when you deal with people, problems, and situations that once caused you stress.

Attend, and you’ll learn how to …

Speak up assertively without seeming pushy
Handle problem employees quickly and effectively
Assert your authority without being heavy-handed
Get the credit you deserve for your ideas
Encourage employees to bring you solutions – not problems
Deal firmly and professionally with those who question your authority

Professionally handle problems and problem employees
In just one day of training, you’ll find out how to give criticism that motivates improved performance, how to get the results you expect from employees, and how to implement unpopular policies without losing staff loyalty. You’ll learn how to negotiate better, so you’ll be able to win time, resources, and the backing of upper management for your department.

Plus, this seminar will give you dozens of problem-solving techniques for handling interdepartmental conflicts with tact so that you can reach compromises that are “win-win” solutions for everyone involved. You’ll also build solid strategies for protecting your authority as a manager – without making enemies along the way.

Earn the respect and recognition you deserve
Attend this intensive seminar, apply the powerful assertiveness techniques and communication skills you’ll learn, and you can become the manager higher-ups will turn to whenever they have challenging projects that can’t be trusted to just anyone. You’ll be the “go-to” person whose opinion is not only listened to, but actively sought out. You’ll be admired by employees, colleagues, and top management alike – and you’ll achieve the recognition and respect you deserve.

If you’re serious about dramatically improving your managerial effectiveness, put this seminar on your calendar and enroll right now. We guarantee it’ll be one of the best career decisions you ever make.

What You'll Learn:

How to state your opinions and ideas positively and powerfully
How to exercise your authority without coming across as pushy
Techniques for handling chronic troublemakers who make your job more stressful than it should be
Powerful how to’s for delivering news you know your people don’t want to hear
Tips for dealing with people who try to circumvent your authority
What to do when you’re negotiating with someone who won’t budge on an issue important to you
How to be a more persuasive and influential communicator
And much more!

Who Should Attend?

Professionals who want to fine-tune their management skills and become more assertive without appearing overly aggressive

Workshop Agenda:

Manage With Authority

How to avoid crossing the line between assertive and aggressive behavior
Discover which of the 3 types of bosses you are with this confidential management survey
How to exercise your authority without being a tyrant or a taskmaster
YES! It's all right to show your anger ... here's how to do it constructively
How to confidently handle complaints and criticism from your peers
3 techniques top professionals use to gain the hard-earned respect of higher-ups
How to use “the buck stops here” management style that’s the hallmark of an effective leader

Become a Master of Persuasion and Negotiation

How to powerfully state your opinion without appearing hostile
A great way to get even the most unbudging opponent to compromise
The 1 form of persuasion that employees hate and how to avoid using it
3 phrases that will instantly dilute any suggestion you make ... and what to say instead
How to involve employees in managerial decision-making without inviting them to usurp your authority
The 4-to-1 rule savvy managers use to criticize employees and get positive results fast
5 expert negotiation tactics for handling stonewallers and stubborn bargainers
6 vital tips for ensuring that employees will carry out your instructions to the letter

Handle Conflicts and Crises With Confidence

How to defend yourself without letting your emotions get the best of you
How to get employees to solve problems on their own instead of bringing them to you all the time
3 methods for dealing with aggressive colleagues
The secret to changing the way you feel about a person or policy you don't agree with
How to use assertive body language that tells everyone you mean exactly what you say
The most effective way to cut to the heart of any problem
How to firmly handle peers who try to exert power over you or your staff members

Gain Support and Dedication From Your Staff

The professional way to admit you've made a mistake and move on
How to defend your employees' actions without damaging your credibility
Step-by-step guidelines for helping your team meet deadlines when the pressure is on
How to decisively handle chronic troublemakers who destroy worker loyalty and motivation
1 of the most powerful employee motivators that many managers fail to use
How to put an unpopular decision into effect without damaging employee morale
How to organize a self-sufficient team you can rely on to get things done – even when you're out of the office
How to avoid stress-induced burnout, frustration, and exhaustion by using superior delegation skills

More Seminar Information

National Seminars Group
Course Summary	Assertiveness isn’t an option for success-minded managers – it’s a must-have skill.
Delivery Method	On-Site Training
Also Available As	Seminar
Who Should Attend	Professionals who want to fine-tune their management skills and become more assertive without appearing overly aggressive