Responding to Conflict: Strategies for Improved Communication
The Canadian Management Centre (CMC)
Delivery Method
Seminar
Target Audience
Managers and professionals dealing with conflict who are seeking productive ways to manage themselves and others in these situations.
Summary
Learn new strategies of conflict management to improve your communication performance and ultimately increase the success of your business initiatives.
Description/Agenda
Be the voice of reason and resolve workplace conflict.
Discover how to recognize the causes of interpersonal conflict. Become
aware of your emotional triggers to prevent explosive situations. Learn
new strategies of conflict management to improve your communication performance
and ultimately increase the success of your business initiatives.
LEARNING OBJECTIVES
- Recognize and assess the various causes of conflict
- Express emotions in intelligent and influential ways
- Identify your own conflict style and how to adapt it effectively
around others
- Give and receive criticism in ways that build positive relationships
- Increase listening skills to diminish conflict and improve
communication
- Enhance your assertiveness skills and express your views more
concisely in order solve problems effectively
COURSE BENEFITS
- Use conflict as an opportunity to build better relationships
- Recognize and assess conflict – in order to manage it effectively
- Identify your own conflict style and how to manage yourself
- Clearer communications can lead to improved teamwork and morale
COURSE FEATURES
- Brainstorm activities to encourage involvement of everyone for
creative problem solving
- Hands-on activities to engage participants in demonstrating skills
- Self assessment for insight into individual behaviour and how you
work with others
ACCREDITATION
18 PDUs
RIBO Credits: Personal Skills 18 hours
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