How to Communicate with Diplomacy Tact and Credibility
The Canadian Management Centre (CMC)
Delivery Method
Seminar
Target Audience
All business professionals who want to advance their credibility and confidence with diplomatic methods of communication
Summary
In just two days you will gain insight into your communication style and that of others and build skills to clearly give and receive information.
Description/Agenda
Get your point across with a positive professional image
The way you communicate reflects your capabilities and influences others'
perception of you. Learn how to choose and use the most appropriate words and
emotional tone for every business situation. In just two days you will gain
insight into your communication style and that of others and build skills to
clearly give and receive information.
LEARNING OBJECTIVES
- Recognize how communicating with diplomacy, tact and credibility
positively impacts the image others have of you
- Identify your personal communication style and match your style to
the style of others
- Understand and remove the roadblocks to effective communication
- Utilize and leverage the visual, verbal and vocal components of
communication
- Address difficult situations with diplomacy, tact and credibility
- Create an action plan to enhance your communication skills at work
COURSE BENEFITS
- Strengthen your communication effectiveness with active listening
and questioning skills
- Gain cooperation and respect by modeling positive behaviours
- Improve your professional image
- Create a more positive work environment
- Gain tips on maintaining confidence, credibility and polish when
interacting with others
- Develop techniques for handling difficult situations effectively
COURSE FEATURES
- Self assessment for insight into individual behaviour and how you
work with others
- Role play to practice techniques and behaviours in a safe
environment
- Simulation activities to help transfer learned skills and behaviour
to the working world
ACCREDITATION
RIBO Credits: Personal Skills 12 hours
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Frequently Asked
Questions
Payment Options
Bill Me/Invoice
Credit Card
Register
Online
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Availability
Select a date from the list at the bottom of the page for specific information about that class.
Other Information
Seminar |
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