Communication and Interpersonal Skills for Technical Professionals
The Canadian Management Centre (CMC)
Delivery Method
Seminar
Target Audience
Managers, supervisors and experienced technical professionals seeking to build stronger relationships with clients and customers in their workplaces.
Summary
This intensive seminar has been carefully tailored to meet your unique needs as a technical professional
Description/Agenda
Do you ever wonder why you can’t seem to get through to clients and
customers?
This intensive seminar has been carefully tailored to meet your unique needs
as a technical professional. You’ll learn to deal with conflict, overcome
resistance to new ideas and reach resolution.
LEARNING OBJECTIVES
- Identify differences between technical and non¬-technical
professionals and manage the differences
- Differentiate communication style preferences in order to better
understand, influence and connect with others
- Overcome others’ “automatic resistance” to your ideas in order to
build better understanding and acceptance of your views and proposals
- Appraise and apply a “strategic” model for communicating, based on
instantaneous assessment and adjustment of interpersonal behaviours
- Create a strategic plan to help close the gap between your intended
style and your perceived style
COURSE BENEFITS
- Explore ways to be assertive without being intimidating toward
others
- Develop active listening skills that promote better work
relationships
- Influence others positively
- Effective communication between clients, staff and managers
COURSE FEATURES
- Self assessment for insight into individual behaviour and how you
work with others
- Role play to practice techniques and behaviours in a safe
environment
- Job aid(s) and tip sheets to take back to the workplace
ACCREDITATION
12 PDUs
RIBO Credits: Personal Skills 12 hours
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Frequently Asked
Questions
Payment Options
Bill Me/Invoice
Credit Card
Register
Online
Fax Form
Availability
Select a date from the list at the bottom of the page for specific information about that class.
Other Information
Seminar |
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