Conflict Management Workshop (1-Day)
The Canadian Management Centre (CMC)

Delivery Method

Seminar

Target Audience
Professionals and Managers who want to enhance their ability to deal with conflict situations productively.

Summary
The ability to effectively manage conflict separates the good from the outstanding performers.

Description/Agenda

Conflict is a part of daily life. Those who embrace conflict as an opportunity to build understanding and better relationships experience greater personal and professional success. But managing conflict is not easy - it requires self-awareness, solid communication skills and the motivation to resolve uncomfortable situations. This one-day interactive communications training workshop will provide insight into your own emotional triggers and give you the tools to productively managing difficult, conflict-prone conversations.  You'll walk away feeling greater confidence in managing tough situations with diplomacy, tact and credibility.

Learning Objectives

• Manage your emotional reaction in a conflict situation     
• Choose the appropriate conflict management approach for any scenario
• Understand your own conflict style
• Follow a proven method for diffusing tense situations
• Communicate assertively without eliciting defensiveness from the other person
• Plan for difficult conversations in a way that focuses on achieving the results you desire
• Practice executing difficult conversations

Course Benefits

• Build trust and credibility with colleagues and team members
• Gain confidence in holding difficult conversations calmly and assertively
• Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
• Manage conflict situations proactively and effectively

Course Features

• Self-assessment will provide insights into your conflict behaviours (TKI^TM)
• Role plays to practice techniques and behaviours in a safe environment
• Sharing of best practices regarding conflict management approaches
• Job aids and resources to enable you to transfer your learning back to your work environment

Accreditation

6 PDUs

All Date/Location Information