Business Conversation Skills When English Is a Second Language The Canadian Management Centre (CMC)
Delivery Method
Seminar
Target Audience Business and technical professionals who are new to Canada and/or have difficulties in the verbal and non-verbal aspects of business conversation.
Summary Get the business language skills you need to improve your confidence and results.
Description/Agenda
When English is your second language, simply learning how to write business
documents is not enough. Learning how to express ideas directly and clearly is
the focus of this course. Your confidence will continue growing throughout the
course as you build the confidence to have any business conversation.
Learning Objectives
- Develop an understanding of cultural differences in conversation
- Create realistic conversational goals
- Express yourself using stimulating business language
- Compile dozens of techniques for effective business conversation
- Analyze and overcome barriers in nonverbal communication
- Evaluate and master problems in listening to and understanding
others
- Recognize different styles and guidelines in business conversations
- Develop your own action plan for improving your business
conversation skills
Course Benefits
- Increase clarity and self-confidence when interacting with upper
management and colleagues on a daily basis
- Gain the ability to become professionally assertive and focus on the
issues being addressed
- Understand the nuances of verbal and non-verbal aspects of business
conversation
- Ensure clear communication amongst your staff
Course Features
- Structured case studies to apply learning in groups
- Simulation activities to help transfer learned skills and
behaviour to the working world
- Worksheets and exercises to enhance participation and learning
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