Webinars > All BUSINESS SKILLS Categories > Conflict/Change Management Webinars When Tempers Flare: Conflict De-Escalation Techniques WebinarThis LIVE, instructor-led workshop provides you with proven strategies for maintaining control during intense interactions. Course Description/AgendaConflict in the workplace in one thing, but what happens when heightened emotions cloud judgement or hamper a person’s ability to think clearly? Or when a conflict spirals out of control — what then? Do you know what to say and what actions are needed to defuse an intense situation before it gets out of hand? When Tempers Flare: Conflict De-Escalation Techniques can help. This LIVE, instructor-led workshop provides you with proven strategies for maintaining control during intense interactions. Discover what warning signs to watch for, what words you should avoid and what actions you should or shouldn’t take. Knowing how to approach tense situations with less fear and the right words is key to maintaining the work relationships so vital to productivity and a healthy workplace. What You Will Learn
Workshop AgendaProgram time: 2 hours What Happens When Conflict Escalates?
Your Role in De-Escalating Conflict
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