Webinars > All BUSINESS SKILLS Categories > Basic Communication Skills Webinars SkillPath Seminars presents
The Complete Two-Day Seminar on Communicating With Tact and Professionalism Webinar
Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop.
Course Description/Agenda Are you tired of being intimidated by high-pressure situations
and difficult people? Learn how to handle touchy topics, problem
people and sticky situations with finesse and skill in this
two-day workshop. You’ll feel on top of challenging situations
with new confidence in yourself and your abilities once you put
this extensive collection of tips, secrets and skills to work.
What You Will Learn
- How to handle the toughest
questions with finesse and polish
- Techniques for maintaining
your composure when you feel like losing your cool
- How to think on your feet in
meetings, interviews and impromptu presentations ... no more
regrets over what you wish you’d said!
- Diplomatic ways to deliver bad
news without creating bad feelings
- And much more!
WORKSHOP AGENDA
Program
time: 3 hours each day (6 hours total)
DAY 1
Session 1: How to be poised, calm and
effective no matter what
- Why being able to think on
your feet—and then communicate effectively—is crucial in today’s
workplace
- What gets in your way? Here’s
how to pinpoint and eliminate your communication snags
- Instant solutions to the most
common communication problems
- How to tell the truth without
fear
- Proven tips for making sure
your instructions are clear and understood
- How focusing on the person’s
feelings allows them to "get" your message
- Responding to questions, even
when you don’t know the answer
- Techniques for handling
disagreements
- What’s your credibility
quotient? Gain and maintain respect with these strategies
- How to capture your listener’s
attention and get your point across—even when they’re resistant,
upset or angry
- Excuses, excuses—how they can
torpedo your reputation and career
- How showing others how to
please you will make your life easier
- Don’t shoot the messenger!
Diplomatic ways to say "No," deliver bad news and give helpful
feedback
- Phone vs. face-to-face
communication—important differences you must be aware of
- No more "foot-in-mouth"
disease—how to avoid saying things you’ll regret
Session 2: The secrets to getting the
information you want
- Breaking the ice ... tips for
getting a conversation rolling
- How skillful listening will
bring you great power
- What are the filters you
listen through?
- How to get the information you
need ... more quickly
- Tips on understanding and
communicating effectively with different personality types
- Listening between the
lines—identifying the hidden agendas and false signals that lead
to misunderstandings
- How to get a "rambler" to cut
to the chase
- 7 body language signs to watch
for—and what they mean
- The 4 steps for handling
complaints masterfully
- When you’re the target—how to
handle criticism, barbs and wisecracks
- The dangers of saying too much
... how to know when to keep your mouth shut
- He said/she said ... it pays to
understand how gender-oriented communication styles differ
DAY 2
Session 1: How to manage conflicts and
prevent communication problems
- Where do most problems come
from?
- How being unconditionally
constructive is the key to your success
- The 5 most powerful words in
the English language
- All we want is a little
respect ... ways to encourage this all-important practice
- Sure-fire ways to prevent or
reduce defensive behavior
- The 4 types of questions ... how
to know which to use to get the information you need
- How to deal with hotheads,
bad-mouthers, habitual fault-finders and other morale busters
- Handling other people’s
conflicts without getting caught in the crossfire
- Putting it on paper—writing
skills that will see you through touchy situations
- The do’s and don’ts of
documentation ... these guidelines could save your hide!
- When things get out of
hand—techniques for defusing tense or explosive situations
- "We’re in this together" ... how
to turn tough cases into team players
- Getting to win-win
solutions—there’s no reason to have any "losers" in your company
anymore
Session 2: How to be positively
persuasive: Getting people to buy into your ideas
- The secret to projecting an
aura of confidence and power
- Being a person of your word ...
how cultivating that reputation gives you great power
- Negotiation strategies for
getting agreement without giving in
- How to make it easy for a
person to change his or her mind
- When there’s no budging
them—how to formulate a Plan B
- Master the sound bite: How to
package concepts and information into memorable nuggets
- 5 steps to follow to respond
to any question successfully
- Killjoys, skeptics and wet
blankets—how to deal productively with even the toughest
objections and resistance
- How to participate in and lead
productive meetings
- Tips and techniques for
delivering knockout presentations
- How to be a great leader—learn
to communicate in a way that motivates and inspires
More Webinar Information |
SkillPath Seminars
|
Course Summary |
Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop. |
Delivery
Method |
Virtual Classroom (Live) |
Who Should Attend |
Workplace professionals |
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Other Information
Virtual Classroom (Live) |
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