Webinars > All ADMINISTRATIVE PROFESSIONALS Categories > Essentials Webinars SkillPath Seminars presents
The Extraordinary Administrative Professional Webinar
This seminar is packed with amazing success-building techniques and strategies. And, because we respect your time, we've managed to pack all this into a few incredible hours of learning!
Course Description/Agenda It can
take years of trial and error to learn all the professional skills
you need to be the best of the best—to become a truly
extraordinary assistant. Fortunately, there’s a better—and
easier—way!
The Extraordinary Administrative
Professional seminar is packed with amazing
success-building techniques and strategies. And, because we
respect your time, we’ve managed to pack all this into a few
incredible hours of learning! Without a doubt it’s the easiest,
most effective way to supercharge your productivity, decrease your
stress, and dramatically increase your value to your boss and your
organization.
Better
results? Less stress? More appreciation? Does that sound good to
you? It should. Most assistants tell us that they don’t always get
the full recognition, support and appreciation they deserve for
all they do. Well, this is your chance to build essential skills
that are guaranteed to help others recognize how truly
indispensable you are!
What You
Will Learn
- Tips to build and strengthen
your "people skills"
- How to juggle multiple
projects, responsibilities and bosses
- Organization techniques to
help you get more done in less time
- Secrets to always coming off
poised, polished and professional
WORKSHOP AGENDA
Program
time: 3 hours
Session 1: The Manager-Assistant
Partnership
- Recognizing your boss’s
management style—and how to adapt to it
- How to diplomatically and
tactfully bring sensitive issues to your boss’s attention
- Understanding overall
objectives and where your responsibilities fit in
- Stepping up: How to take
unnecessary pressure off your boss
- Keys to demonstrating that
you’re ready to do more—and get your boss’s buy-in
Session 2: Working for Multiple Bosses
- Simple scheduling tips for
dealing with multiple calendars and appointments
- Great techniques for helping
your bosses understand the demands on your time—and getting them
to prioritize projects
- Handling mixed messages ... what
to do when your bosses’ directions conflict
Session 3: Practical Problem Solving
- How to recognize a looming
crisis—before it actually occurs
- Simple problem-solving
techniques you can apply to any situation
- The solution-focused
approach—how to effectively present ideas to your boss
- How to say "no" without
feeling guilty!
- When—and how—to ask for help
when you need more resources
Session 4: Organization Skills
- Find everything in a flash:
Designing a file system that meets your needs
- Managing multiple projects and
how to prioritize when you’re dealing with multiple bosses
- Making your to-do list work
for and not against you
- Scheduling tips that build in
flexibility because there’s always something unexpected
- Creating the perfect
workspace: Organizing your desk for the utmost efficiency
Session 5: Delegation Techniques
- How to delegate tasks—even
without authority
- Clear communication: Making
sure the tasks are done right ... and on time!
- Eliminating the most common
delegation problems
- Assessing your own time
management style
- Finding your daily peak
productivity times—and taking advantage of them
- How to really assess how long
a project will take
- Identifying your biggest
time-wasters ... and eliminating them!
- Information overload: How to
handle a high volume of telephone calls, mail and messages
Session 6: Meetings & Events
- Supply-side information: Tips
for dealing with outside dealers and vendors
- Meeting prep tips that will
help you organize everything from the room to the reports
- Event planning techniques to
make your next corporate event go off without a hitch
Session 7: Poise & Professionalism
- Active listening: The most
important communication technique you could ever learn
- Understanding body
language—and what you say when you’re not speaking
- Using verbal and nonverbal
cues to command the respect you deserve
- How to project confidence and
professionalism in any situation
- How to respond professionally
to criticism without becoming defensive
Session 8: Written Communication
- Saving time and energy by
using style guides and templates to get more accomplished, fast
- Email tips for getting the
right message out fast, whether you’re emailing one or 100
- Great written communication
guidelines and resources
Session 9: People & Personalities
- The 4 personality styles and
how to work with each
- How to understand and
interpret office dynamics—and make sure they aren’t affecting
you
- Proven strategies for dealing
with toxic and exhausting people
- 5 techniques for building
strong working relationships across departments and throughout
the organization
- They’re not your boss, but ...
how to work with co-workers who think they have authority over
you
Session 10: Stress Reduction
- Dealing with the many daily
interruptions—ways to refocus and get back to work
- Saving yourself—how to set
boundaries when your time is being abused
- Easy at-your-desk
stress-relieving techniques you can do anytime
More Webinar Information |
SkillPath Seminars
|
Course Summary |
This seminar is packed with amazing success-building techniques and strategies. And, because we respect your time, we've managed to pack all this into a few incredible hours of learning! |
Delivery
Method |
Virtual Classroom (Live) |
Who Should Attend |
Administrative Assistants |
|
|
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Other Information
Virtual Classroom (Live) |
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