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Strengthening Your People Skills in the Workplace Webinar
This intensive new workshop provides you with a way to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success
Course Description/Agenda You’ve
probably seen it happen time and again. Take two people with
similar skills and knowledge, but one of them has enviable people
skills while the other’s interpersonal skills are only mediocre.
Which one gets ahead faster and goes further? You know the answer
to that one—no contest!
What you
may not know is that effective interpersonal skills can be
learned—just like any other skill.
It’s true!
In fact, many a top professional who appears to be a "born people
person"—comfortable and confident in any situation—has taken
training to master the interpersonal skills he or she uses to
connect so powerfully with others. The ability to build effective
professional relationships, to strike up instant rapport, to
communicate with tact, and to make a memorable impression are
nothing more than a collection of techniques that you can learn
and cultivate.
Strengthening Your People Skills
in the Workplace is an intensive new workshop that
provides you with a way to gain the essential people skills you
need to push ahead in your career. No other skill set is as
crucial to your professional or personal success ... enroll today!
What
You Will Learn
- Tips to influence others to
your way of thinking
- How to build rapport with new
people
- Techniques to handle difficult
people more effectively with less stress
- How to deal confidently with
conflict, confrontation and disagreements
- To pinpoint and eliminate
habits and tendencies that hold you back
- Diplomacy tactics to handle
every tough situation by knowing exactly what to say and when
WORKSHOP AGENDA
Program
time: 3 hours
Session 1: Increasing Interpersonal
Success Through Self-awareness
- Understanding how strong
interpersonal skills will magnify your personal power
dramatically
- Assessing your interpersonal
skills: How successfully do you interact with others?
- Exploring your interpersonal
behavior: In what situations do you feel powerful? Powerless?
Overpowering? Unsure? Anxious?
- Analyzing various
communication styles and recognizing your own
- Strategies for effectively
interacting with communication styles different from yours
- Pinpointing interpersonal
habits and tendencies that may be holding you back
Session 2: Rapport-building: Establishing
Solid Working Relationships Up and Down the Ladder
- Where "people skills" go bad:
Top mistakes that sour relationships—and how to avoid them
- Introvert or extrovert? How to
use your personality type to your advantage when building
rapport
- Proven techniques for
"connecting" with people you don’t know
- The secret to making others
feel valued and important
- 10 bridge-builders that create
strong alliances with other departments
- Creating an environment where
everyone feels safe in expressing themselves openly
- Recognizing the unlimited
power of sincere praise
Session 3: How to Persuade and Influence
Others to Your Way of Thinking
- Creating a win-win
approach—your key to dealing successfully with others at all
levels
- Step-by-step method for
persuading others with a quick, concise message
- Assertive vs. aggressive:
Understanding why strong-arm tactics backfire every time
- Tips for gaining buy-in for
your ideas and plans
- Surefire techniques for
winning over an adversary to your way of thinking
- Go to Plan B: Understanding
your options when they simply won’t see it your way
Session 4: Working With Difficult People
and Handling Tough Situations
- Why are difficult people
difficult? The answers may surprise you
- Recognizing how your attitudes
and behaviors impact the behavior of others
- Analyzing the classic types of
difficult people
- Typical weapons difficult
people use and how to counteract them
- Finding the right words: EASY
scripts you can use to get through tough situations
- Constructive feedback:
Techniques for giving criticism in a way that creates positive
behavior change
- Tips for handling criticism
calmly when it’s dished out to you
Session 5: Working Through Conflict with
Tact and Finesse
- Policies that help minimize
conflict in the workplace
- What’s the real problem?
Getting to the root cause
- Elements of constructive
confrontation: How to face it calmly, confidently and head-on
- Techniques for defusing
explosive situations quickly and easily
- The 3-step method of working
through a situation to permanently resolve conflict
- Negotiation strategies that
turn no’s into yeses
- Tips for keeping your emotions
from sabotaging you during conflict or confrontation
Session 6: Listening Skills: Your
Strategic Advantage in Interpersonal Effectiveness
- How excellent listening skills
can expand your personal power
- Master the basics of active
listening and double your communication effectiveness
- Are you unintentionally
shutting down important information or feedback? Here’s how to
stop it
- What are they really trying to
tell you? Reading body language and nonverbal cues
- To feel listened to is to feel
valued: How to make colleagues or employees feel "heard"
- What to do when the person
you’re listening to won’t stop talking
Session 7: People Skills to Help You Shine
in Specific Situations
- Making a memorable, positive
impression in those crucial first few seconds
- Interpersonal skills at work
during business lunches and dinners
- Making networking events
productive—instead of a torturous waste of time
- At a loss for small talk at
work-related social functions? Try these tips
- Assertive communication in
action: Practicing responses for various workplace situations
- Tips for saying "no" without
arousing anger or resentment
- Major communication mistakes
that can damage your career—and how to avoid them
More Webinar Information |
SkillPath Seminars
|
Course Summary |
This intensive new workshop provides you with a way to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success |
Delivery
Method |
Virtual Classroom (Live) |
Who Should Attend |
Workplace professionals |
|
|
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Availability
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Other Information
Virtual Classroom (Live) |
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