Webinars > All BUSINESS SKILLS Categories > Basic Communication Skills Webinars SkillPath Seminars presents
How to Become a Better Communicator Webinar
Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders ... anyone interested in heading for the top!
Course Description/Agenda Excellent interpersonal communication skills are the most potent
career and personal skills you can possess. Learn how to
communicate effectively and confidently with these practical and
proven techniques and skills that are essential for managers,
supervisors, team leaders ... anyone interested in heading for the
top!
What You Will Learn
- How you can increase the
levels of collaboration and mutual support among team members,
co-workers and managers
- How to express your ideas in
ways that gain the attention, support and respect of others
- How to quickly "fit in" with
any group of people
- How to make an unforgettable,
positive first impression on anyone
- And much more
WORKSHOP AGENDA
Program
time: 3 hours
Session 1: How to create rapport, build
trust and establish your credibility
- Learn the secret to quickly
establishing rapport and conversing easily with new
acquaintances
- Do others see you as
trustworthy? How to ensure that your words and actions tell
others you’re a credible, reliable professional—a person who can
be counted on!
- How to "break the ice" and get
a good conversation going, even with a total stranger
- How to be immediately accepted
into any group of people even if you seem to have nothing in
common with them
- How are your mouth management
skills? It’s vitally important to your credibility that you know
how to keep confidences confidential and secrets secret
- Concrete steps you can take to
increase the level of trust, cooperation and support from your
co-workers, employees and your boss
- How to avoid sending
contradictory or confusing signals about yourself
Session 2: Making an impact—how to have
power and influence with people
- Why it really does matter
whether or not people like you—and how to make it happen
- The 3 things you can give away
that will return you the loyalty, devotion and friendship of
others
- A sure-fire way to make
enemies—and how to avoid it
- The secret of Socrates—how to
get others to see your point of view with the gentle method that
has worked wonders for more than 2,000 years
- The 15 vital interpersonal
skills shared by influential people—how do you measure up?
- Understanding the 6 major
components of personal charisma—and what you can do to further
develop these qualities in yourself
Session 3: Clear and assertive
communication skills
- Never be put on the spot
again! You’ll learn how to think on your feet when challenged
with a difficult or negative question
- Learn the 9 steps of assertive
communication that will put power and confidence in your words
- 3 easy-to-use assertive
listening techniques that will make all your communications more
effective
- Should you respond to a
"put-down"? Yes! You’ll learn how to effectively handle
put-downs, slurs and insults
- Learn positive techniques for
delivering constructive feedback to co-workers, employees, even
the boss
- When you’re on the receiving
end—how to accept and learn from negative feedback without
becoming hurt or angry
- How to handle it when you’re
criticized in front of others
Session 4: Communicating with difficult
people and in tough situations
- How to recognize the 7 most
difficult personality types and how to deal with each
- The 6 basic steps for dealing
with all negative behavior
- Special strategies to use when
the difficult person is the boss
- How to practice your new
communication skills in low-risk situations
- How to use a fail-safe
strategy for keeping a disagreement from escalating into an
argument
- Understanding how your
thinking style affects your ability to handle difficult people
and situations
- How to say "No" without
feeling guilty or causing resentment
- How to deal with your feelings
of anger and helplessness when dealing with difficult people and
unreasonable behavior
- How to handle malicious gossip
and back-stabbing in a way that preserves your credibility and
dignity
Session 5: How to make an unforgettable,
positive first impression
- How to use the first 4 minutes
to make a dynamite impression on anyone you meet
- Learning how to correctly "set
the stage" for every interaction
- How you can avoid the most
common blunders that create a negative impression
- Recognizing the single biggest
factor that determines whether or not people take you seriously
- How using what Dale Carnegie
called "the sweetest sound in any language" makes you someone
people remember
- 3 ways you can demonstrate
that you’re a positive and self-confident professional
Session 6: Business etiquette—professional
polish that shows
- The 6 basic rules of business
etiquette—ignore these at your peril!
- Recognizing and eliminating
unconscious sexism from your speaking and writing
- Business introductions—whom do
you present to whom? Should you stand? What’s the most
appropriate greeting?
- Important etiquette tips to
remember when interacting with your boss
- No matter where you work,
there’s one point of protocol that you must know!
- How to handle the many
etiquette questions that still arise about the sexes working
together. Who pays for lunch? Who opens doors? What about
shaking hands? You’ll learn up-to-date ways of dealing with
these and other questions in ways that make everybody feel good
More Webinar Information |
SkillPath Seminars
|
Course Summary |
Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders ... anyone interested in heading for the top! |
Delivery
Method |
Virtual Classroom (Live) |
Who Should Attend |
Supervisors, managers, team leaders... and anyone who aspires to be one. |
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Other Information
Virtual Classroom (Live) |
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