Webinars > All BUSINESS SKILLS Categories > Women in Management Webinars SkillPath Seminars presents
Conflict Management Skills for Women Webinar
In this seminar, you'll learn how to handle every difficult situation with poise and confidence. Discover how to keep unmanaged conflicts, disagreements and out-of-control emotions from harming your important working and personal relationships.
Course Description/Agenda In this seminar, you’ll learn how to handle every difficult
situation with poise and confidence. Discover how to keep
unmanaged conflicts, disagreements and out-of-control emotions
from harming your important working and personal relationships.
What You Will Learn
- How to stick to your guns and
not back down on important issues
- How not to allow unresolved
anger and resentment to damage an important relationship
- Ways to banish anger and
frustration when dealing with difficult people
- How to stop people from taking
advantage of you
- And much more
WORKSHOP AGENDA
Program
time: 3 hours
Session 1: Conflict management strategies
that work
- Not all disagreements have to
end in arguments—you’ll learn proven strategies for constructive
resolutions
- How to respond to someone who
gives you "compliments" that sound more like insults
- The 6-step approach to win-win
conflict resolution
- How to separate the 2 sides of
every conflict—people and issues—and deal with each effectively
- Putting yourself in their
shoes—how empathic listening helps you see both sides of the
disagreement
- Practicing everyday conflict
resolution skills
- 8 critical mistakes successful
conflict managers never make
- Overcoming your personal
stumbling blocks to agreement
- How to turn the points of
disagreement into a framework for resolution
- How your personality affects
the way you deal with conflict
- Choosing a conflict management
style that fits the situation
- Conflict as a positive
motivator: 7 benefits of a well-managed crisis
- Dealing with the 4 most common
sources of conflict that lead to disagreements
Session 2: Getting a grip on your own
anger and emotions
- Accepting responsibility for
your anger: You become angry, no one makes you angry
- How to understand what’s
really bugging you
- Chronic anger—recognizing the
physical symptoms that warn when enough is enough
- How the appropriate expression
of anger is a necessary step to resolving conflict
- Expressing yourself without
accusation, sarcasm or hostility
- Graceful "exit lines" that
allow you to postpone a confrontation until your emotions are
under control
- 7 steps you can take to
experience your feelings without acting them out
- Assertiveness, the anger
antidote: How to ask for what you need—and get it
- How to stop playing old "hurt
tapes" in your mind and substitute positive esteem-building
images
- How to avoid tears when you’re
really angry—and what to do if you can’t
- Safe ways to blow off steam
without venting it on people
- "What’s this really about?"
How to get to the root of a problem instead of just battling the
symptoms
- Recognizing how anger acts as
a defense against feelings you don’t want to feel
Session 3: How to respond to others’ anger
- How to validate someone’s
anger without fanning the flames
- One sure-fire way to let the
situation cool down before trying to resolve it
- Avoiding words that act as
"emotional triggers" when you’re dealing with someone who’s
upset
- How to respond to a put-down
without losing your temper
- How to quickly de-escalate an
emotional confrontation with a boss or co-worker
- When confronting an angry
person head-on may spell disaster
- How honesty and understanding
will help you keep your cool when dealing with an out-of-control
person
- Effective strategies for
defusing an escalating argument
- How to make sure you’re not
"asking for" the very behavior from others you find hard to
handle
Session 4: Conflict communication skills
- How to overcome the feeling
that negative feedback is a personal attack
- When negative feedback is
justified: How to acknowledge your mistake without
overapologizing
- The real differences between
how men and women handle feedback and what we can learn from
each other
- Idiolects, dialects, registers
and genderlects: The surprising differences—and
similarities—between how men and women communicate
- How to turn negative self-talk
into positive affirmations
- How to recognize the
difference between valid feedback and a personal put-down
- The common false assumptions
about the differences between male and female communication
styles
- How to avoid the 8 most common
pitfalls to giving negative feedback
- A 4-step approach to
delivering feedback that’s specific, nonaccusatory and gets
results
- Dismissing the belief that
"criticism" and "disapproval" are synonymous
- How to address a chronic
disagreement and arrive at a mutually acceptable action plan for
resolution
- When positive strokes may be
more effective than negative feedback in changing an undesirable
behavior
- How you can reduce day-to-day
hassles by establishing positive relationships with chronically
difficult people
Session 5: How to take care of yourself
- Weaving family, friends and
co-workers into an emotional support system
- Relaxation skills you can
master to control stress and relieve tension
- How to handle rejection and
still feel good about yourself
- Setting your limits—how to say
"No" without generating anger or guilt
- What to do when your body says
"fight or flight" but neither is called for
- Getting rid of your fantasies
of retribution that can do you more harm than the person you’re
mad at
More Webinar Information |
SkillPath Seminars
|
Course Summary |
In this seminar, you'll learn how to handle every difficult situation with poise and confidence. Discover how to keep unmanaged conflicts, disagreements and out-of-control emotions from harming your important working and personal relationships. |
Delivery
Method |
Virtual Classroom (Live) |
Who Should Attend |
Women professionals |
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Other Information
Virtual Classroom (Live) |
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