Webinars > All BUSINESS SKILLS Categories > Basic Communication Skills Webinars SkillPath Seminars presents
How to Communicate With Tact, Professionalism and Diplomacy Webinar
This intensive communication course boils down tons of information into "the most important of the most important" so you learn the powerful techniques, tools and strategies that will make the most significant impact on your effectiveness.
Course Description/Agenda It’s a
fact: The ability to communicate effectively can make or break
your career.
That
probably comes as no surprise to you, because as a professional,
you’ve seen time and again how people who have first-rate
communication skills go further faster in their organizations than
those who don’t. But contrary to popular belief, the ability to
communicate with finesse and diplomacy isn’t a gift that some are
born with and the rest of us lack. It’s a skill that can be
learned and mastered, just like any other skill. And this training
offers the easiest, most effective way to build essential
communication skills.
This
intensive communication course boils down tons of information
into "the most important of the most important" so you learn the
powerful techniques, tools and strategies that will make the most
significant impact on your effectiveness. It’s a powerful workshop
that combines all facets of on-the-job interpersonal
communication—from speaking to writing to listening to
presenting—and shows you, step by step, how to master them.
What You
Will Learn
- Expert techniques for exerting
influence on the actions and attitudes of others
- How-to’s for communicating
diplomatically in a variety of tough situations
- Strategies for opening the
lines of communication to end energy-draining feuding and
infighting in your department
- Presentation skills that will
make you a standout in meetings
- How to make sure your emails
and reports get better results
- And much more
WORKSHOP AGENDA
Program
time: 3 hours
Session 1: Communicating With Diplomacy
and Finesse
- How strong interpersonal
skills will magnify your personal power dramatically
- Words and phrases that will
get you in trouble every time—and better options to replace them
- Where communication typically
breaks down between people
- Damage control strategies for
getting your foot out of your mouth when you’ve made a statement
you regret
Session 2: Creating the Image of a
Professional, Powerful Communicator
- Take advantage of your
personal strengths and communication pluses
- Avoid speaking habits that
automatically brand you as a "lightweight"
- Tips for controlling your body
language and gestures to communicate the message you want
- How to appear poised and
confident, even when you’re not
Session 3: Listening Skills That Can
Double Your Communication Effectiveness
- Listening: The most
powerful—and underused—communication tool
- When silence is power: How to
use it to gain information from others
- What to do when the person
you’re listening to just can’t seem to get to the point
Session 4: Communicating With Tact in
Difficult Situations—and With Difficult People
- How to deal with the
backstabbing, ridicule and aggressive tactics of others
- What to do when you’re
challenged or put down in front of others
- Tips for quickly defusing
explosive or tense situations
Session 5: How to Build Rapport,
Strengthen Work Relationships and Achieve Respect
- Smart ways to build strong and
supportive alliances with other departments
- Develop critical rapport
builders that help you connect with others immediately
- Make sure you get credit for
your contributions—6 ways to toot your own horn without bragging
- Recognize and tap into the
informal channels of information
Session 6: SPECIAL SECTION: Exuding
Professionalism in Your Writing—Even Emails!
- Why a casual tone is key to
today’s business communication—and tips for achieving it
- Avoid the most common mistakes
made in writing emails and memos
- Emails: The importance of
accuracy and a professional tone, even in informal
correspondence and messages
Session 7: Communicating to Persuade and
Influence
- Tips for presenting your point
of view in a way that will generate respect
- Negotiation strategies the
pros rely on for success
- When they just won’t see it
your way: Understanding your options
More Webinar Information |
SkillPath Seminars
|
Course Summary |
This intensive communication course boils down tons of information into "the most important of the most important" so you learn the powerful techniques, tools and strategies that will make the most significant impact on your effectiveness. |
Delivery
Method |
Virtual Classroom (Live) |
Who Should Attend |
Workplace professionals |
|
|
Search similar training
Email this page
Print this document
Frequently Asked
Questions
Payment Options
Bill Me/Invoice
Credit Card
Register
Online
Fax Form
Availability
Select a date from the list at the bottom of the page for specific information about that class.
Other Information
Virtual Classroom (Live) |
|