Webinars > All BUSINESS SKILLS Categories > Writing Skills Webinars SkillPath Seminars presents
Breaking Bad Communication Habits Webinar
This workshop helps you identify and eliminate things you're doing wrong that negatively affect your communication
Course Description/Agenda Has
confusion or a lack of clarity ever put you in a bind? Have you
ever found yourself having to go back again and again to clarify
instructions? Or found that despite your best efforts people just
don’t seem to understand what you’re driving at? You’re not alone.
Believe it
or not, you’re probably making a ton of communication mistakes
right now. You can’t afford to stay stuck in a rut, making the
same communication mistakes over and over again. And that’s
exactly why you can’t miss this vital career-enhancing training
session. Let us help you stop these problems before they start.
Even if
you consider yourself a good communicator, you’re probably
committing some cardinal sins without even realizing it. This
workshop helps you identify and eliminate things you’re doing
wrong that negatively affect your communication. Register for this
powerful communication seminar today and start reaping the rewards
tomorrow!
What You
Will Learn
- The traits all great
communicators use to appear confident
- Why active listening is as
important in great communication as speaking or writing
- The pitfalls of using negative
or passive language
- How to avoid using vague or
unclear language
- To watch your tone so you
don’t come off as passive-aggressive or antagonistic
- To eliminate clarity-killers in all your communication
WORKSHOP
AGENDA
Program
time: 3 hours
Session
1: The basics of good communication
What is good communication?
Why is it important?
What makes a good
communicator—shared traits among successful communicators
Presenting a professional
image in all your communications
The importance of two-way
dialogue and feedback
Projecting confidence and
assertiveness in all of your communications
Session 2: Communication mistakes everyone
makes and how to avoid them
- The difference between just
sending your message and communicating
- Credibility killers and how to
avoid them
- Getting past the need to be
right and avoiding passive-aggressiveness
- Neglecting common courtesy:
How "please" and "thank you" can make a world of difference
- Chronic negativity and how to
overcome it
Session 3: Listening: An often overlooked
aspect of communication
- Why you’re an inefficient
listener—you’re not hearing as much as you think you are
- Active listening techniques to
ensure you’re hearing what is actually being said
- Questions: What to ask to
clarify an unclear message
- How to avoid spacing out when
discussing uninteresting topics
- Identifying supporting
elements and anticipating points and objections: Real strategies
to make you a better listener
Session 4: Communication clarity killers
- Vague or unclear
language—simple errors that can lead to huge headaches
- The dangers of using negative
or passive language
- Failing to take your intended
recipient’s perspective and point of view into consideration—a
surefire recipe for misunderstanding
- Beating around the
bush—strategies to help you deliver negative or unpopular
messages with clarity
Session 5: Email communication: Sending
the right message
- The secrets of successful
email communication
- Tone in email messages—how to
make sure you’re not being misinterpreted
- Subject lines are headlines:
Writing effective headers to grab and inform the reader
- Specifying the desired
response: Providing clarity to avoid questions later
- Formatting your email so that
important points stand out
Session 6: Nonverbal communication
- Body language and its impact
on your message
- Five common nonverbal mistakes
everyone makes
- Keeping your emotions in
check, even when you’re close to losing control
- Eye contact, posture and other
vital but often overlooked nonverbal communication elements
- Why signals are often misread
and how to avoid misinterpretation
More Webinar Information |
SkillPath Seminars
|
Course Summary |
This workshop helps you identify and eliminate things you're doing wrong that negatively affect your communication |
Delivery
Method |
Virtual Classroom (Live) |
Who Should Attend |
Workplace professionals |
|
|