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Conflict Resolution: The Win Win Approach Webinar

Course Description/Agenda

Many organization are challenged with conflict. Today's conflict stems from working in a multi generation workforce with different work expectations,communication styles and work ethic among employees. In order to manage conflict, effective communication and listening skills are essential. This webinar will take a deep dive on how to identify conflict and manage conflict.

Why you should attend:

DO YOU HAVE AN effective strategy for conflict resolution in your workplace? Whether it's with co-workers, employees, your boss or clients, most employees shy away from dealing with conflict head-on. That's understandable because it can be uncomfortable and even cause extreme anxiety.

But unresolved issues take up a lot of time and energy. Research shows that the large majority of all difficulties in organizations stem from strained relationships between employees, which means managers have to spend a significant proportion of their time dealing with conflict at work.

Dealing with conflict can be difficult, this webinar will provide best practice on how to have a win win approach in dealing with conflict.

Areas Covered in the Session:

Understand what Conflict is and how it can Escalate
Understand the types of Conflict and the stages of Conflict
Recognize the Five most common conflict Resolution Styles and when to use them
Increase Positive information Flow through non-verbal and Verbal Communication Skills
Develop Effective Techniques for Intervention Strategies
Become more confident of your Ability to manage conflicts to enhance Productivity and Performance

Who Will Benefit

Managers
Supervisors
Leaders
Human Resource Professional
Shift leaders or Team

Instructor:

Tonia Morris, your Generational Connector, and Founder of Simply HR, LLC a Consultant and Management Firm along with a speaking and training company, Tonia Morris Speaks, provides leaders with training solutions that cultivate a generationally-inclusive work place.

Before starting her business in 2010, Tonia was Executive Director of Human Resources for one of the largest state pension agencies in the Southeast; she has also worked in an HR leadership capacity in other industries, including government, retail, information technology and education.

Tonia's passion for understanding the different dynamics of people led her on a quest to solve generational issues within organizations. Tonia noticed that the workforce was aging and changing, so she provided training solutions on engaging and managing a multi-generational workforce to be productive. With more than 20+ years of progressive HR experience, Tonia provides keynote speeches, lunch-and-learns, and workshops for organizations and associations across the Southeast. She has partnered with organizations such as Chick-fil-A, Oracle, Spelman and Kennesaw University to name a few, to bring training solutions for engaging Millennials in the workplace, working with leaders to transform their cultures by attracting, developing and retaining a workforce that is generationally inclusive.

Tonia holds a BS in Business Administration from the University of South Florida. She currently serves on the Board of Directors for the Millennial Chamber of Commerce, where she also serves as the organization's HR Director, and volunteers for the Women's Entrepreneurial Opportunity Project.

She resides in Grayson, GA, with her husband of 24 years, and two sons. In her free time, Tonia loves collecting and making jewelry, and is known in the community as “the jewelry lady.”

More Webinar Information

Train HR
Course Summary	Many organization are challenged with conflict. Today's conflict stems from working in a multi generation workforce with different work expectations,communication styles and work ethic among employees.
Delivery Method	Virtual Classroom (Live)
Who Should Attend	• Managers • Supervisors • Leaders • Human Resource Professional • Shift leaders or Team