Critical Conversations Webinar

This workshop includes strategies and templates to productively deal with performance problems, office politics, negativity, defensive and challenging individuals.

Course Description/Agenda

Learn to express thoughts in difficult situations where there are differing viewpoints, strong emotions and high stakes.

The Toronto critical conversations workshop includes strategies and templates to productively deal with performance problems, office politics, negativity, defensive and challenging individuals. Learn to motivate change, improve moral and improve relationships

Participants Will Learn To:

Avoid common pitfalls
Prepare for high stakes situations
Transform emotions into powerful discussion
Be persuasive, not abrasive
Transform confrontational language to cooperative language
Build relationships in the face of conflict
Keep the conversation on track

Outline

What Makes a Conversation Critical?
The Power of Discussion
Staying Focused on What You Want
Make it Safe to Talk about (Almost) Anything
Speak Persuasively, Not Abrasively
How to Listen When Others Explode or Implode
Turn a Critical Conversation into Action and Results

Format

Instructor presentation
Full-group discussion
Small-group interaction
Individual exercises
Practice exercises

Participants at the Toronto assertiveness training workshop are encouraged to send an email within three months following the training workshop and can expect a personal reply to assist with their learning experience.

Time: 9:00 am to 4:00 pm
Location: Madison Centre, 4950 Yonge Street, Toronto
This assertiveness skills training workshop can be delivered at your location in and outside of the Toronto area.

More Webinar Information

Job Design Concepts, Inc
Course Summary	This workshop includes strategies and templates to productively deal with performance problems, office politics, negativity, defensive and challenging individuals.
Delivery Method	Virtual Classroom (Live)
Who Should Attend	Managers, Supervisors, Executives