Behavioural Interviewing
Job Design Concepts, Inc
Delivery Method
Seminar
Target Audience
Managers, Supervisors, HR Personnel
Summary
Learn to develop techniques to conduct effective selection interviews
Description/Agenda
How to pick the "right" person for the job is essential to effective
management. A systematic approach that includes identifying the required
personal, academic and job selection criteria, capturing the applicants' "real"
behaviors and matching credentials with your requirements will be developed in
this intensive workshop. Participants will learn how to interview and appraise
applicants based on actual applicant behaviours with sensitivity to diversity.
Our Toronto based behavioral interviewing skills training & development
workshop will enable participants to handle conflict situations with confidence
and leadership skill
Participants Will Learn To Develop Techniques To Conduct Effective Selection
Interviews Including:
- Designing the questions
- Respecting the Human Rights Code
- Capturing "real" behaviour
- Structuring the interview
- Selling the organization
- Offering the position
Format
- Instructor presentation
- Full-group discussion
- Small-group interaction
- Individual planning
- Optional video taped practice exercises
Outline
Understanding the Selection Process
- Five steps to effective selection interviewing
- Developing the professional "interviewer attitude"
- Overcoming common selection problems
Preparing For the Process
- Job descriptions
- Dimensions/Qualities/Qualifications/Requirements
- Establishing appropriate ratios and priorities
- Human Rights legislation
- Environmental considerations
Screening Applicants
- Saving time by taking time
- Making fair comparisons
- Ending the conversation without an appointment
Preparing For the Interview
- Developing key questions to capture "real" behavior
- Covering four essential areas
- Establishing the right emotional climate
Establishing Rapport & Positive Interaction
- Putting the applicant at ease
- When & how to take notes
- Gaining the applicant's cooperation
Gathering Information
- Directing & controlling the interview
- The art of effective listening
- What to look for in the applicant's answers and actions
Applying Evaluation Techniques
- Documenting information
- Reference checking
- Using rating profiles to organize and analyze data
- Making the final decision
In Addition
- Dealing With Problem Applicants
- Selling Your Organization
- Making the offer
Participants at the Toronto behavioral interviewing skills training workshop
are encouraged to send an email within three months following the training
workshop and can expect a personal reply to assist with their learning
experience.
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