Diversity and Inclusion in the Workplace Seminar

Presented by Academy of Business Training

Academy of Business Training

Through the interactive exercises, students are encouraged to examine their own beliefs and become more curious about other people’s way of thinking. Exercises are provided to encourage students to apply what they have learned during the course.

Course Description/Agenda

Learn industry recommended business writing procedures and best practices.
Learn from a professional with 30+ years business experience.

This course applies to both staff and managers. Members of staff learn how to interact with each other and their clients, and managers learn the important benefits of managing diversity systematically and successfully.

This is a highly practical course. The topic of diversity can be dull for some people. Our intention when designing this course was to make the content as interesting as possible while still delivering the core message. Through the interactive exercises, students are encouraged to examine their own beliefs and become more curious about other people’s way of thinking.

Exercises are provided to encourage students to apply what they have learned during the course.

Each Student Receives:

A student manual or textbook for use during and after the class.
Instruction from an experienced business professional (minimum of 30 years) with at least five years in a corporate senior management position (CEO, President, COO, Vice President, CFO).
Real life exercises to support training materials.
Individual attention (classes are limited to four students).
Personalized Certificate of Completion.

Class Outline

Getting Started
Class Objectives

Module One: Understanding Diversity
What is Diversity?
Related Terms and Concepts
A Brief History
A Legal Overview EEO/AA

Module Two: Understanding Stereotypes
Stereotypes vs. Biases
Identifying Your Baggage
Understanding What This Means

Module Three: Breaking Down the Barriers
Changing Your Personal Approach
Encouraging Workplace Changes
Encouraging Social Changes

Module Four: Verbal Communication Skills
Listening and Hearing: They Aren't the Same Thing
Asking Questions
Communicating with Power

Module Five: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It's Not What You Say, It's How You Say It

Module Six: Being Proactive
Encouraging Diversity in the Workplace
Preventing Discrimination
Ways to Discourage Discrimination

Module Seven: Coping with Discrimination
Identifying if You Have Been Discriminated Against
Methods of Reprisal
Choosing a Course of Action

Module Eight: Dealing with Diversity Complaints as a Person
What To Do If You're Involved In A Complaint
Understanding Your Role
Creating a Support System

Module Nine: Dealing with Diversity Complaints as a Manager
Recording the Complaint
Identifying Appropriate Actions
Choosing a Path

Module Ten: Dealing with Diversity Complaints as an Organization
Receiving a Complaint
Choosing a Response
Learning from the Complaint

More Seminar Information

Academy of Business Training
Course Summary	Through the interactive exercises, students are encouraged to examine their own beliefs and become more curious about other people’s way of thinking. Exercises are provided to encourage students to apply what they have learned during the course.
Delivery Method	Seminar
Who Should Attend	HR Staff, managers, supervisors