Management & Leadership Skills for First-Time Supervisors and Managers Seminar

This Seminar is also available On-Site for groups of 10 or more.

A high-powered training session where you'll spend two intensive days immersed in the critical skills and techniques that'll make all the difference to your success as a leader

Course Description/Agenda

Program Description

This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

What You’ll Learn

Deliver constructive feedback in a way that produces positive change, not resentment or anger
Motivate your people to perform "above and beyond" without spending an extra dime
Gain proven strategies for curbing absenteeism and tardiness
Turn chronic complainers into satisfied, productive employees
Build on your unique strengths to develop a confident, professional leadership style
Supervise friends and former co-workers without hassles or stress
Save hours every week by avoiding classic time-wasters that wreck a supervisor's schedule
Give crystal clear instructions that employees will understand - the first time
Handle employee confrontations in a calm and professional manner
Maintain respect and compliance for rules while still being friendly with staff
Establish your credibility quickly and earn the respect of those up and down the ladder
Conduct effective performance appraisals that result in improved employee performance
Win employees and bosses! - over to your way of thinking
Weed out shirkers during job interviews using proven techniques
Understand why good employees quit and what you can do to help significantly reduce turnover
Implement needed changes in a way that employees will embrace
Combat a variety of attitude problems without breaking a sweat
Speak up powerfully and confidently in meetings
Use active listening techniques to really hear what employees are trying to tell you
Increase your visibility within your organization so your "promotability" is recognized

Who Should Attend

New supervisors and managers
Team leaders
Those new to management within the past two years who have had no formal management training
Professionals who are about to be promoted to a management position

Workshop Agenda

Leadership Fundamentals and Issues All New Managers Face

Crucial differences between being the leader and "being the boss"
The challenges facing leadership today
How to acquire a supervisor's mindset and image
The emotional requirements of being a supervisor: Have you got what it takes?
Can you be friendly with your staff and still maintain respect and compliance?
Tips for avoiding the problems that come from supervising friends and former coworkers
Most common mistakes new supervisors make and how to avoid them

Developing Your Personal Leadership Strengths

How to build on the leadership strengths you've identified and shore up your weaknesses
Why your "people skills" will be the No. 1 driver of your success as a leader
Understanding how your leadership style can work for or against your employees
Adopting the "success habits" that effective leaders swear by
"How-to's" for establishing your credibility as a leader — fast!
The 7 classic principles of influence ... and how and when to use them to your advantage
What are the keys to results? Focusing your efforts on that which makes the greatest impact

Building a Highly Motivated, High-Performance Team

Recognizing the crucial role you play in driving your team's effectiveness
Keys to making every team member feel valued and important
Building relationships that enhance cooperation among team members
How to ignite enthusiasm and gain buy-in for accomplishing goals
Understanding the basic things that motivate today's workers: You may be surprised
Creative ideas for keeping your team motivated even if you don't have an extra dime in the budget
Proven morale-boosters for employees nearing burnout

The Mechanics of the Manager's Job

Proven tips for recruiting top-notch employees
Do's and don'ts for effective interviewing
How to help new employees hit the ground running and succeed on the job
Techniques for addressing poor performance so that positive change results
Strategies for curbing absenteeism, tardiness and rule-breaking
When firing seems imminent: Key legal considerations you must understand

Communication Techniques Every Manager Should Know

Why developing your communication skills is essential to management success
Your role in keeping lines of communication open at all times
Words and phrases that can destroy your credibility and authority — and what to say instead
The secret to giving crystal clear directions that are understood the first time
Active listening techniques that ensure you'll hear what's really being said
Pointers for speaking more powerfully and confidently in meetings

How to Turn Around Difficult Employees and Eliminate Problem Behaviors

Tips for turning chronic complainers into satisfied employees
Tools for combating a variety of attitude problems
The best approach for dealing with argumentative and combative people
What's your role in settling disagreements between employees?
"How-to's" for a professional, productive employee confrontation
Proven techniques for appearing calm and in control when you're feeling anything but

Managing Your Time, Priorities and Projects

Tips for saving tons of time using e-mail, voice mail and fax
Prioritizing techniques that save the day when everything on your desk is "urgent"
Increase your "Planagement Quotient" and watch difficult tasks disappear
Why failing to delegate is a big, big mistake for managers
A super time- and effort-saver: Learn how to say "no" in a professional manner
Guidelines for tracking projects so nothing falls through the cracks

The Leader's Role in Making Change Happen

Understanding why people often instinctively resist change
Top reasons why organizational change often fails
Important considerations to address before introducing any change
The keys to overcoming employee resistance to change
How to project confidence that inspires your people during change or transition
What you must do as a leader when your people flatly refuse to embrace critical changes

Career Mapping: Preparing Yourself for the Next Level

Fine-tuning your skills: Why continuous learning is crucial to your ongoing success
What's most important to you? Incorporating core beliefs into your career path
Traits upper management looks for when deciding who to promote
Tips for "tooting your own horn" so your accomplishments are recognized
Understanding how to "play the game" when you need to

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Your Satisfaction Is GUARANTEED!

At National Seminars, our #1 goal is to give you the tools you need to succeed. That's why every seminar, conference and training resource we offer is 100% guaranteed. Every time.

More Seminar Information

National Seminars Group
Course Summary	A high-powered training session where you'll spend two intensive days immersed in the critical skills and techniques that'll make all the difference to your success as a leader
Delivery Method	Seminar
Also Available As	On-Site Training
Who Should Attend