Seminar Communication and Interpersonal Skills for Technical Professionals Seminar

Presented by The Canadian Management Centre (CMC)

Canadian Management Centre CMC Training

This intensive seminar has been carefully tailored to meet your unique needs as a technical professional

Course Description


 Do you ever wonder why you can’t seem to get through to clients and customers?

This intensive seminar has been carefully tailored to meet your unique needs as a technical professional. You’ll learn to deal with conflict, overcome resistance to new ideas and  reach resolution.

LEARNING OBJECTIVES

  • Identify differences between technical and non¬-technical professionals  and manage the differences
  • Differentiate communication style preferences in order to better understand, influence and connect with others
  • Overcome others’ “automatic resistance” to your ideas in order to build better understanding and acceptance of your views and proposals
  • Appraise and apply a “strategic” model for communicating, based on instantaneous assessment and adjustment of interpersonal behaviours
  • Create a strategic plan to help close the gap between your intended style and your perceived style

COURSE BENEFITS

  • Explore ways to be assertive without being intimidating toward others
  • Develop active listening skills that promote better work relationships
  • Influence others positively
  • Effective communication between clients, staff and managers

COURSE FEATURES

  • Self assessment for insight into individual behaviour and how you work with others
  • Role play to practice techniques and behaviours in a safe environment
  • Job aid(s) and tip sheets to take back to the workplace

ACCREDITATION

12 PDUs
RIBO Credits: Personal Skills 12 hours

 

More Seminar Information

The Canadian Management Centre (CMC)
Canadian Management Centre CMC Training

Summary

This intensive seminar has been carefully tailored to meet your unique needs as a technical professional

Delivery Method

Seminar Seminar

Who Should Attend

Managers, supervisors and experienced technical professionals seeking to build stronger relationships with clients and customers in their workplaces.

 
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