Conflict Management Workshop (1-Day) Seminar
Presented by The Canadian Management Centre (CMC)
The ability to effectively manage conflict separates the good from the outstanding performers.
Course Description
Conflict is a part of daily life. Those who embrace conflict as an
opportunity to build understanding and better relationships experience greater
personal and professional success. But managing conflict is not easy - it
requires self-awareness, solid communication skills and the motivation to
resolve uncomfortable situations. This one-day interactive communications
training workshop will provide insight into your own emotional triggers and give
you the tools to productively managing difficult, conflict-prone conversations.
You'll walk away feeling greater confidence in managing tough situations with
diplomacy, tact and credibility.
Learning Objectives
- Manage your emotional reaction in a
conflict situation
- Choose the appropriate conflict
management approach for any scenario
- Understand your own conflict style
- Follow a proven method for diffusing
tense situations
- Communicate assertively without
eliciting defensiveness from the other person
- Plan for difficult conversations in
a way that focuses on achieving the results you desire
- Practice executing difficult
conversations
Course Benefits
- Build trust and credibility with colleagues and team members
- Gain confidence in holding difficult conversations calmly and
assertively
- Leverage potential conflict situations as opportunities for
critical conversations that enhance work relationships
- Manage conflict situations proactively and effectively
Course Features
- Self-assessment will provide insights into your conflict behaviours
(TKITM)
- Role plays to practice techniques and behaviours in a safe
environment
- Sharing of best practices regarding conflict management approaches
- Job aids and resources to enable you to transfer your learning back
to your work environment
Accreditation
6 PDUs
More Seminar Information |
The Canadian Management Centre (CMC)
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Summary |
The ability to effectively manage conflict separates the good from the outstanding performers. |
Delivery Method |
Seminar |
Who Should Attend |
Professionals and Managers who want to enhance their ability to deal with conflict situations productively. |
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