The Secret to Getting Through to Anyone Seminar

Presented by The Canadian Management Centre (CMC)

Canadian Management Centre CMC Training

Bring this seminar on-site to your facility for groups of 10 or more.

Transform difficult relationships into positive ones

Course Description

Developed with Mark Goulston, based on his bestselling book Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Stressed-out coworkers, unreasonable bosses and difficult clients can make getting through the day a constant battle. Without the skills to knock down emotional barricades, these relationships can grow worse with time, interfering with your success and leaving you frustrated and unproductive. This course gives you proven techniques, based on neuroscience, to approach unreachable people and turn difficult situations into productive outcomes and rewarding relationships.

What You Will Learn

Learn to remain calm, focused and rational when engaging in difficult conversations
Discover Nine Core Rules for breaking barriers to effective communication
Learn to listen without filters to generate more meaningful, productive conversations
Practice specific techniques for moving others through the Persuasion Cycle
Apply your skills throughout the program and prepare to improve your professional relationships

Benefits

Gain insights into what goes on in our brains to move us from resistance to acceptance
Handle a difficult situation or relationship by moving a person from anger to rationality
Change an unfavourable professional relationship into a more positive one
Develop more meaningful connections with colleagues to foster productivity during stressful situations

Course Features

Receive a complimentary copy of Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston
Tools and templates to ensure you can easily use what you learn
Case studies to practice your skills in a safe environment
Interactive group discussions in which you can discuss your own workplace situations and receive coaching and feedback

Credits

12 PDUs (L: 12)

More Seminar Information

The Canadian Management Centre (CMC)
Summary	Transform difficult relationships into positive ones
Delivery Method	Seminar
Also Available As	On-Site Training
Who Should Attend	Individual team members, managers and leaders who face challenging or difficult relationships and want to gain cooperation and improve performance.