OneSource Professional Training Solutions
OneSource Professional Training Solutions, Inc. presents

ICOMM - Introducing Cisco Voice and UC Administration v8.0 On-Site Training

This on-site training class is also available as Public Schedule Seminar.

ICOMM - Introducing Cisco Voice and UC Administration v8.0

Course Description/Agenda

In this hands-on, administrator-level, extended-hours course, you will get an introduction to Cisco's UC systems and its components, including:

  • Cisco Unified Communications Manager (CUCM)
  • CUCM Express
  • Cisco Unity Connection
  • Cisco Unified Presence

You will cover telephony features supported in CUCM and CUCM Express, including the administrator and end-user interface options, and you will learn to configure the most commonly used features. You will also learn how to maintain your system, performing tasks such as daily administration, adds, moves, and changes.

We've extended the hours of this course-to 8:30am - 6:00pm each day-to give you the most complete training experience possible and to ensure you have time to absorb and fully grasp the in-depth content that will be covered.

What You'll Learn

  • Components and characteristics of a Cisco UC solution
  • Call flows and call legs
  • Configure endpoints
  • Implement and configure end users
  • Configure and enable telephony and mobility features
  • Configure end-user voice mailboxes and options
  • Configure Cisco Unified Presence
  • Configure and generate CUCM reports
  • Run and analyze Call Detail Records reports
  • Using the Cisco Call Detail Record Analysis and Reporting (CAR) Tool
  • Using the Cisco Real-Time Monitoring Tool (RTMT)
  • Monitoring voice mail usage in Cisco Unity Connection
  • Configuring Disaster Recovery System

Who Should Attend

  • Network administrators and network engineers
  • CCNA Voice candidates
  • Telephony and voice system engineers

Course Prerequisites

  • Basic knowledge of CUCM, Unity Connection, and router administrative tasks
  • CCNA or equivalent knowledge
  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Content covered in ICND1 and ICND2, or CCNAX

Course Outline

1. Cisco UC Solutions

  • Components
  • Characteristics

2. Administrator and End-User Interfaces


3. Call Flows in CUCM and CUCM Express

  • Call Flows and Call Legs
  • Configuration Components Impacting Call Flows in Cisco UC Manager
  • Configuration Components Impacting Call Flows in CUCM Express

4. Endpoint and End-User Administration

  • Characteristics
  • Configuration Requirements
  • Implementation Options

5. Enabling End-User Telephony and Mobility Features


6. Unity Connection and Unified Presence

  • End-User and Voice Mailbox Characteristics and Configuration Requirements
  • End-User and Voice Mailbox Implementation Options
  • Enabling Cisco Unified Presence

7. Cisco UC Solutions Maintenance

  • Providing End-User Support
  • CUCM Reports
  • CUCM CDR Analysis and Reporting Tool Reports
  • Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voice Mail in Cisco Unity Connection
  • Disaster Recovery System


Lab 1: Topology and Deployment

Lab 2: Exploring Administrator Interfaces

Lab 3: Exclusive - Load CUCM Administrative Configuration

Lab 4: Exploring End-User Interfaces

Lab 5: Enhanced - Exploring Call Flows in CUCM

Lab 6: Exploring Call Flows in CUCM Express

Lab 7: Enhanced - Implementing Endpoints

Lab 8: Implementing End Users

Lab 9: Enhanced - Enabling Telephony Features

Lab 10: Enabling Mobility Features

Lab 11: Exclusive - Configuring Unity Connection for Integration

Lab 12: Exclusive - Configuring CUCM for Integration with Unity Connection

Lab 13: Implementing End Users and Mailboxes

Lab 14: Exclusive - CUCM Configuration for CUPS Integration

Lab 15: Exclusive - CUPS Configuration for CUCM Integration

Lab 16: Enhanced - Configuring CUPC Clients for Presence and Desk Phone Control

Lab 17: Providing End-User Support

Lab 18: Enhanced - Generating CUCM Reports

Lab 19: Generating CUCM CAR Tool Reports

Lab 20: Monitoring the System with Cisco Unified RTMT

Lab 21: Monitoring Usage of Cisco Unity Connection

Lab 22: Backing Up and Restoring CUCM


More Seminar Information

OneSource Professional Training Solutions, Inc.
OneSource Professional Training Solutions

Delivery Method

On-Site Training On-Site Training

Also Available As

Seminar Seminar

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