OneSource Professional Training Solutions
OneSource Professional Training Solutions, Inc. presents

IUM - Implementing Unified Messaging 8.0 On-Site Training

This on-site training class is also available as Public Schedule Seminar.

IUM - Implementing Unified Messaging 8.0

Course Description/Agenda

In this course you will gain the knowledge and skills required to configure Cisco Unified Messaging on a network and to add subscriber accounts and implement auto attendants. You will learn the essential methods for installing, configuring, maintaining, and conducting moves, adds, and changes for a Unity system on your network, and you will discover the tools and learn the techniques to maintain Unity and run critical reports against the system.

We've enhanced the standard version of this course to give you hands-on experience with a logical topology that very closely represents your current environment. Just like in the real world, you will:

  • Use Cisco Unity System Setup Assistant to install all required third-party components in preparation of the Unity installation
  • Install and configure required Microsoft applications, including SQL Express and Microsoft Exchange 2003
  • Load a configuration for CUCM 8.x, including a dial plan with Class of Service and phones, and configure it for Unified Messaging integration

In our exclusive lab, you will change your storage codec from G.711 to G.729 and determine if that compressed codec would be suitable for your integration.

What You'll Learn

  • Components of the Cisco Unity system, their standard and optional features, and how they integrate into a unified messaging system
  • Configure a Cisco Unity system using best practices
  • Manage a Cisco Unity subscriber account using the Unity Administration tool
  • Choose the correct subscriber type and add the individual subscriber
  • Best practices for setting account policy, Class of Service, and subscriber templates
  • Monitor and maintain a Cisco Unity system
  • Platform and voice boards that meet the minimum hardware requirements for a Cisco Unity system
  • Select the correct installation software components, install the software, and verify proper operation
  • The correct integration type for a given scenario and the steps needed to complete the integration
  • Choose the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication
  • Tools to address specific system maintenance, diagnostics, troubleshooting, and reporting problems
  • Dependencies of the Microsoft environment when it comes to Unified Messaging integration for Exchange
  • Auto-attendant designs that meet complex design and configuration requirements
  • Use the PCA application to allow users to change voice mail settings and send voice mail messages

Who Should Attend

  • End-user system administrators
  • Field engineer and system engineers
  • Anyone responsible for planning and designing Cisco Unity systems in an IP telephony environment

Course Prerequisites

  • Working knowledge of Microsoft Windows 2003 or later
  • Working knowledge of the Exchange 2003 or later
  • Minimal understanding of IP is helpful

Course Outline

1. Cisco Unified Messaging Overview

  • Cisco Unity
  • Unified Messaging Integrations
  • Standard System Features
  • Standard User Features
  • Optional Features

2. Cisco Unified Messaging General Setup

  • Using Cisco Unity
  • Using the Cisco Unity Administrator
  • Setting Up Cisco Unity

3. Cisco Unified Messaging Subscriber Configuration

  • Global Subscriber Settings
  • Subscriber Accounts and Settings
  • Call Handlers and Interview Handlers

4. Cisco Unified Messaging System Monitoring and Maintenance

  • Monitoring
  • Maintaining
  • Managing Unified Messaging System Reporting

5. Cisco Unified Messaging System Hardware and Software

  • Server Hardware
  • Architecture
  • Installing Cisco Unity Messaging Software

6. Upgrading Cisco Unified Messaging Software

  • Unified Messaging Integrations
  • Integrating Cisco Unity with CUCM
  • Integrating Cisco Unity with PIMG/TIMG

7. Unified Messaging Networking

  • Cisco Unity Networking Overview
  • Message Transfer and Directory Replication
  • Networking Subscribers
  • Digital Networking
  • VPIM Networking
  • AMIS Networking
  • Cisco Unity Bridge Networking

8. Unified Messaging Maintenance and Utilities

  • Cisco Unity Administration Tools
  • Cisco Unity Audio Management Tools
  • Cisco Unity Diagnostic Tools
  • Disaster Recovery and Cisco Unity
  • Providing Redundancy: Implementing Failover in Cisco Unity


Our investment in enhanced and exclusive labs means you get the experience you need using current software and hardware. No other training company offers a unique, real-world lab solution like ours.

In our lab descriptions, an enhanced lab contains a significant addition to the standard labs and may or may not be offered by other providers, while an exclusive lab contains material that is not offered by any other provider.

Our IUM lab environment consists of 8 interconnected pods, each with a Cisco Unified Communications Manager (CUCM) 8.x cluster and its own Unity 8.0 server. Two students are responsible for configuring each pod. A sophisticated telephony simulation is provided, allowing you to load a complete dial plan with Class of Service for dialing to the PSTN and allowing you to understand the requirements associated with voice mail integration and outdialing in a real-world environment. You will install and integrate, from scratch, the Unity server into the CUCM cluster, add subscribers, and configure the voice mail system for your pod. This course focuses on Unity installation, integration into a phone system, subscriber administration, and creation and management of a voice mail menu system. Routers are not configured in this course. A minimal understanding of IP is helpful.

Lab 1: Enhanced - Topology and Deployment

Wire the classroom network and prepare the Unity Messaging Servers for each cluster. You will change the IP address on both the host VMware laptop and on the Unity Server Virtual machine. This lab takes less than 60 minutes, and no additional wiring is required for any later labs.

Enhanced content: Extension mobility test profiles for test numbers

Lab 2: IP Phone and IP Communicator Phone Load

Load phone configuration files for your left and right phones and an IP Communicator based on preconfigured templates and BAT files loaded onto your laptop.

Lab 3: CUCM Configuration for Unity or Unity Connection Integration

Deploy a voice mail integration on the CUCM and create the partitions and calling search spaces that are needed. Configure the voice mail ports, pilots, profiles and MWIs. Create the line groups, hunt lists and hunt pilots. Configure phones for voice mail. Test calling into voice mail.

Lab 4: Enhanced - Unity Integration

Integrate Unity Server into the centralized Call Manager using the Unity Integration Manager tool.

Lab 5: Unity System Settings

Configure required settings in preparation for Subscriber creation.

Lab 6: System Schedule

Create a system-wide schedule for the Unity system.


More Seminar Information

OneSource Professional Training Solutions, Inc.
OneSource Professional Training Solutions

Delivery Method

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Seminar Seminar


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