OneSource Professional Training Solutions
OneSource Professional Training Solutions, Inc. presents

Project Management for VoIP Implementation On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Project Management for VoIP Implementation

Course Description/Agenda

Learn the fundamentals and best practices of project management methodology as applied to VoIP implementation as you practice and master the skills you need to deliver VoIP projects on time, within budget and to specification. You'll learn the project management framework of initiation, planning, execution, control and formal closing. You'll also get an introduction to VoIP fundamentals and discover the critical high-level technical topics encountered during a VoIP implementation.

In this course, you'll focus on practical tools and techniques as you spend 75% of the course working on a VoIP project from initiation to close. You'll work individually and in teams to write objectives, conduct stakeholder analysis, and develop a work breakdown structure and risk management plan using a specific case study project. You'll also practice using estimating techniques, dependency analysis, and network diagramming.

What You'll Learn

  • Basic terminology of project management
  • The project and product life cycle of a VoIP implementation
  • Project management knowledge areas
  • High-level components on a VoIP implementation
  • Project scope and stakeholder expectations
  • Roles and responsibilities for project stakeholders
  • Build an effective WBS and project schedule
  • Ensure buy-in from your team and sponsor
  • Identify, analyze, quantify, mitigate, and manage risks
  • Create project management plans for communication, resources, and stakeholder management
  • Manage project change through formal change control processes
  • Close a project
  • Build an effective project schedule
  • Develop an accurate project budget
  • Create project management plans
  • Identify, assess, and manage common VoIP risks
  • Monitor the project progress
  • Turn the project over to production
  • Close down a project

Who Should Attend

Cisco engineers, Avaya engineers, and other technical professionals responsible for VoIP implementation including voice/data integration; network engineers; VoIP project managers; IT managers; and VoIP project team members.

Course Outline

1. Project Management Framework

  • Project Management Foundations
    • Process Groups
    • Life Cycles
    • Knowledge Areas

2. VoIP Fundamentals

  • The VoIP Implementation Challenge
    • Components of PSTN
    • Components of VoIP
  • VoIP Architecture
    • Transmission
    • Addressing
    • Call Routing
    • Switching
    • Signaling
  • VoIP Life Cycle
    • PMI & VoIP Life Cycle Overlay
    • VoIP Discovery Phase WBS
    • Business Case for VoIP
    • VoIP Implementation Project Life Cycle
    • VoIP Plan Phase WBS
  • Deployment Vendor Alternatives
  • QoS Solutions
  • CoS vs. QoS
  • Latency Considerations
  • Packet Loss Considerations
  • Jitter Considerations
    • VoIP Design Phase WBS
  • Traffic Engineering
  • Grade of Service
  • Traffic Modeling
  • Firewalls
    • VoIP Implementation Phase WBS
    • VoIP Operate Phase WBS
    • VoIP Optimize Phase WBS

3. Initiating

  • Five Steps to Project Initiation
  • BOSSCARD Framework for Charter
    • Initiating Questions
    • Objectives
    • The Project Charter
    • Scope
    • Stakeholder Analysis
    • Constraints
    • Assumptions
  • Project Roles and Responsibilities
    • The Responsibility Assignment Matrix
  • Sign-Off Process

4. VoIP Components

  • Codecs
    • Conversion and Compression
    • Codec Comparison
    • Hardware vs. Software Codecs
    • Multiple Codecs
  • Addressing
  • Signaling
    • Intelligent Endpoints
    • Unintelligent Endpoints
    • H.323
    • SIP
    • MGCP
    • Skinny (SCCP)
  • Media Channel
    • RTP
  • IP Network
  • Telephony Servers
    • Other Servers
  • Gateways
    • VoIP Architectures
    • VoIP Gateway
    • PSTN Gateway
  • Residential VoIP Services

5. Planning

  • Communications Planning
  • Quality
  • Risk Management
  • Organizations and Change
  • Developing the WBS
    • Decomposition
    • Sticky Note Technique
    • Estimating Methods
    • Precedence Relationships
    • Network Diagramming
    • Critical Path Analysis
    • Using the Network Diagram
  • Creating the Schedule
    • Resource Allocation
    • Resource Leveling
    • Schedule Compression

6. Controlling and Closing

  • Project Controls
  • Challenges
  • Expectations
  • Organizations Style
  • Closing Processes
    • Administrative Closure
    • Lessons Learned
    • Contract Closure
    • Procurement Management
    • Project Management Competencies


More Seminar Information

OneSource Professional Training Solutions, Inc.
OneSource Professional Training Solutions

Delivery Method

On-Site Training On-Site Training

Also Available As

Seminar Seminar

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