OneSource Professional Training Solutions
OneSource Professional Training Solutions, Inc. presents

Avaya Aura® Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Avaya Aura® Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting

Course Description/Agenda

Get hands-on practice on Communication Manager Messaging (CMM) 6.0.1 Embedded performing administration, maintenance, and troubleshooting. You will learn to set up and manage privileged and non-privileged user accounts and administrative data.

You will learn to perform regular backups, restore activities, improve performance optimization, and increase security. You will learn to download and apply the latest Remote Field Updates (RFUs) and to interpret alarms and events. You will learn to use fault management user interfaces, tools, and utilities to collect, manage, and analyze fault data, and you'll learn to monitor and interpret the status and fault indicators so you can isolate and troubleshoot issues that may arise during installation or maintenance. You will learn also to perform emergency recovery, generate, and interpret reports and log files.

After completing this course, you will be able to administer, schedule maintenance activities, and perform troubleshooting tasks associated with the CMM Embedded system. You will also have the ability to analyze various troubleshooting techniques to resolve messaging server and application issues.

Note, this course does not cover CM or CMM implementation.


This course helps you prepare for ACSS Communication Manager and Communication Manager Messaging Maintenance and Troubleshooting Exam 3101.1.

What You'll Learn

  • Use administration user interfaces, tools, and utilities
  • Manage administrative user accounts, IDs, and privileges
  • Manage physical and logical devices
  • Manage components
  • Collect and manage administrative data
  • Administer system features
  • Administer user mailboxes and features
  • Administer system lists
  • Troubleshoot administration issues
  • Performance optimization
  • Enhance security
  • Apply engineering guidelines for tolerances, limits, and standards
  • Use and clear alarms
  • Upgrades and migrations
  • Perform backups and restore activities
  • Use fault-management user interfaces, tools, and utilities
  • Collect, manage, and analyze fault data
  • Generate and interpret reports and log files
  • Monitor/Interpret status and fault indicators
  • Perform emergency recovery
  • Isolate and troubleshoot faults

Who Should Attend

Avaya customers, business partners, and associates responsible for administration, maintenance, and troubleshooting

Course Prerequisites

  • Knowledge of CM and CMM
  • Avaya Aura CM Architecture, Protocols, and Features (ATU01730WEN)*

*Available from Avaya University


More Seminar Information

OneSource Professional Training Solutions, Inc.
OneSource Professional Training Solutions

Delivery Method

On-Site Training On-Site Training

Also Available As

Seminar Seminar

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