OneSource Professional Training Solutions
OneSource Professional Training Solutions, Inc. presents

Session Manager Administration On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Session Manager Administration

Course Description/Agenda

Learn how to manage and administer Session Manager in this hands-on course.

This course is combined with System Manager Administration (5U00080) and offered in a Boot Camp: Session Manager and System Manager Administration Boot Camp (5U00082).


This course helps you prepare for the ACSS Session Manager and System Manager Implementation and Maintenance certification (Exam 3102.1).

What You'll Learn

  • Administer Session Manager instances
  • Administer Session Manager users
  • Administer Session Manager network routing policies
  • Administer routing through sequenced applications

Who Should Attend

Those responsible for administering Avaya Aura Session Manager

Course Prerequisites

  • ATU00170OEN Session Manager Technical Overview*

*available from

Course Outline

1. Instance Administration

Learn to administer the Session Manager platform and ensure critical relationships are established.

  • Domains
  • Locations: Bandwidth and Call Admission Control parameters
  • Session Manager as a SIP entity
  • Session Manager instances
  • Verification: Dashboard, enable service, data replication

2. Network Routing Policy Administration

Learn to define and apply Network Routing Policies (NRPs) on Avaya Aura's Session Manager. Learn NRP concepts and how to create the required data structures combine them as routing policies, and then test them in a real-world environment.

3. User Administration

  • What is a user?
  • Communication profile
  • PPM and dynamic download of user specific settings to phone
  • SIP registration and location
  • Calls scenarios: SIP users, non-SIP users, same SM, different SM, etc.
  • Redundancy: Failing users over to secondary SM in the core and in the branch
  • Multiple communication addresses and multiple communication profiles
  • Endpoint Profile: Establishing CM user relationships through System Manager
    • Synching CM with System Manager: Managed elements
    • Working with CM station settings in System Manager
    • Create SIP user associated to existing CM station
    • Create SIP user and create CM station

4. CM and other Feature Server Administration

Learn to perform user-related administration in the new environment. Perform practical tasks relating to:

  • User profile, station administration, and phone settings (PPM)
  • Sequenced applications
  • Named applications
  • Event handling

5. Troubleshooting

Identify and solve Session Manager-related problems using content based on real support tickets received by Avaya Services.


More Seminar Information

OneSource Professional Training Solutions, Inc.
OneSource Professional Training Solutions

Delivery Method

On-Site Training On-Site Training

Also Available As

Seminar Seminar

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On-Site Training
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