OneSource Professional Training Solutions
OneSource Professional Training Solutions, Inc. presents

Avaya Aura® Communication Manager Maintenance and Troubleshooting On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Avaya Aura® Communication Manager Maintenance and Troubleshooting

Course Description/Agenda

Learn about troubleshooting and maintenance for Avaya Aura® Communication Manager in this course. You will focus on Communication Manager Release 6.0 and the complementary Avaya Aura® products: Communication Manager Messaging, Branch Session Manager, Utility Server, and System Platform.

Topics you will cover include:

  • Maintaining Communication Manager firmware, software, and service packs
  • Managing the backup and restore function
  • Diagnosing and troubleshooting hardware faults, software alarms, and events

Lab exercises simulate common hardware and software fault conditions providing you an opportunity to troubleshoot those faults as well as common administration problems. Related courseware references and embedded documentation supplement your training.


This course helps you prepare for the ACSS Communication Manager and Communication Manager Messaging Maintenance and Troubleshooting Exam 3101.1.

What You'll Learn

  • Collect, manage, and analyze fault data
  • Generate and interpret reports and log files
  • Monitor and interpret status and fault indicators
  • Isolate, troubleshoot, and clear faults/alarms
  • Test and monitor hardware and software connections using application-specific and command line diagnostic tools
  • Back up/restore from Communication Manager and System Platform to all supported media, including troubleshooting failed backups/restores
  • Download and install firmware/software images, service packs, and data
  • Resolve issues with peripheral applications/servers covered in this course

Who Should Attend

Avaya employees and business partners with installation and implementation responsibilities

Course Prerequisites

  • Avaya Aura CM Architecture, Protocols, and Features (ATU01730WEN)*

*Available from Avaya University


More Seminar Information

OneSource Professional Training Solutions, Inc.
OneSource Professional Training Solutions

Delivery Method

On-Site Training On-Site Training

Also Available As

Seminar Seminar

Add to favorites Add to favorites
Email Email this page

On-Site Training
Information Request Form

Please complete the form for more information and/or a quote for this on-site class.




City and State


Number of students:
(at least 10 for consideration)

When do you want to hold the

How long would you like for the

Additional comments to trainer:

We value your privacy!