OneSource Professional Training Solutions
OneSource Professional Training Solutions, Inc. presents

Avaya Aura® Communication Manager Administration On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Avaya Aura® Communication Manager Administration

Course Description/Agenda

In this entry level course, you will learn to perform Communication Manager (CM) administration tasks. The topics covered are:

  • Basic features and functions
  • How to create a dial plan
  • How to set up Class of Service (COS) and Class of Restrictions (COR)
  • Endpoint Administration
  • System maintenance
  • Generating System Reports

This course addresses CM Release 5.2x through R6.2 and replaces Avaya Aura Communication Manager Basic Administration (AVA00836H00).


This course helps you prepare for the Avaya Aura Communication Manager Administration Exam (3100) part of the ACSS - Avaya Aura Communication Manager and CM Messaging - Embedded credential.

What You'll Learn

  • Avaya configuration and solutions with Avaya Aura
  • Hardware components
  • System duplication and backup options
  • Different types of telephones
  • Most important boards and media modules
  • Use Avaya Site Administration to manage:
    • Dial plan and feature access codes
    • Analog and digital stations
    • IP stations
    • Call Park, Bridged Call Appearance, and other basic features
    • COS and COR
    • Abbreviated dialing
    • Call forwarding
    • Call coverage

Who Should Attend

Those responsible for installing, configuring, administering, and maintaining Avaya Aura Session Manager and System Manager.

Course Outline

1. Communication Manager System

2. Administration of Communication Manager

3. Managing Endpoints

4. Basic Features

5. Enhanced Features

6. Group Features

7. Trunk Types

8. Maintenance/Security

9. System Status and Reports


Lab 1: Avaya Site Administration

Lab 2: PuTTY

Lab 3: AAA Services - Create New User

Lab 4: Dial Plan

Lab 5: Adding Analog, Digital, and IP Endpoints

Lab 6: Terminal Translation Initialization (TTI) and Person Station Access (PSA)

Lab 7: Copy, Alias, and Duplication

Lab 8: Hold/Transfer

Lab 9: Conference

Lab 10: Automatic Callback

Lab 11: Call Forwarding

Lab 12: Priority Calling

Lab 13: Calling Permission

Lab 14: Service Observing

Lab 15: Bridged Call Appearance

Lab 16: Team Button

Lab 17: Hunt Group

Lab 18: Call Coverage

Lab 19: Abbreviated Dialing

Lab 20: ISDN-PRI

Lab 21: Automatic Alternate Routing (AAR)

Lab 22: Back up

Lab 23: Enterprise Mobility User (Optional)

Lab 24: Extension to Cellular (Optional)

Lab 25: Country Customization (Optional)


More Seminar Information

OneSource Professional Training Solutions, Inc.
OneSource Professional Training Solutions

Delivery Method

On-Site Training On-Site Training

Also Available As

Seminar Seminar

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