OneSource Professional Training Solutions
OneSource Professional Training Solutions, Inc. presents

Avaya IP Office Advanced Applications and Troubleshooting Workshop On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Avaya IP Office Advanced Applications and Troubleshooting Workshop

Course Description/Agenda

In this course, Avaya IP Office VoiceMail Pro Administrators will learn to manage advanced call flows, covering topics such as Campaign Manager, database actions, Text-to-Speech (TTS), Contact Store, Customer Call Reporter (CCR), and VoiceMail Pro in a Small Community Network (SCN).

This course helps prepare you to write the Avaya Certified Solutions Specialist (ACSS) - Small and Medium Enterprise (SME) Communications Exam 3003.3.

What You'll Learn

  • Avaya IP Office VoiceMail Pro application
  • VoiceMail Pro web services configuration and use
  • VoiceMail Pro configuration and troubleshooting in an SCN
  • TTS configuration
  • Call flow construction including menu actions, database actions, and speak text actions
  • Campaign Manager capabilities
  • Avaya IP Office Contact Store, also known as Voice Recordings Library (VRL), functions and capabilities
  • One-X Portal server installation and configuration
  • CCR license and configuration
  • The most common call scenarios and their affect on alarm functions and real-time and historical information
  • Diagnostic tools to troubleshoot common installation issues
  • Capture trace logs

Who Should Attend

Avaya associates, partners, and resellers who have IP Office installation and maintenance responsibilities


More Seminar Information

OneSource Professional Training Solutions, Inc.
OneSource Professional Training Solutions

Delivery Method

On-Site Training On-Site Training

Also Available As

Seminar Seminar

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On-Site Training
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