Job Design Concepts Seminars
Job Design Concepts, Inc presents

Communication Skills On-Site Training

This on-site training class is also available as Public Schedule Seminar.

The number one priority in every organization is communication effectiveness. Learning the strategies for performing positively, assertively and powerfully will enhance your career and personal success.

Course Description/Agenda

Objectives:

To demonstrate concepts and approaches that will enhance interpersonal communication.
To identify barriers to communication and learn the techniques to remove or minimize them.
To analyze non-verbal communication and use it as a motivator.
To increase listening effectiveness.
To learn the skills essential to getting your ideas, plans and feelings across with confidence and conviction
To practice assertive communication.
To overcome any reluctance to deal with difficult situations

To improve interpersonal relationships, job satisfaction and task accomplishment

Workshop Outline:

The Communication Process
-Modes of communicating
-The impact of non-verbal communication
-Controlling feelings and emotions

Communication Barriers
-Identifying barriers
-Examining their consequences
-Developing ways to overcome barriers

Active Listening
-Removing personal biases
-Ensuring understanding
-Listening to body language

Questioning Skills
-The benefit of two-way communications
-Knowing how to ask
-Maintaining rapport

Structuring Communication
Organizing to persuade and influence
Using assertive language

Handling Difficult Situations
-Making unpopular requests
-Responding to unreasonable demands
-Saying no, without guilt
-Dealing with criticism
-Disagreeing diplomatically
-Collaborating in conflict situations
-Recognizing when to confront & when to ignore

Format:

• Instructor presentation
• Group exercises
• Full-group discussion
• Simulated experience

Value Added Option:

Participants at each training workshop are encouraged to send an email within three months following the workshop and expect a personal reply to assist with their learning experience.

Time: 9:00 am to 4:00 pm
Location: Madison Centre, 4950 Yonge Street, Toronto
Fee: $399.00 (5% discount for groups of 3 or more)

More Seminar Information