Managing and Supervising IT/IS Technical and Professional Staff On-Site Training

Who Should Attend

• IT/IS Managers 

• IT/IS Directors 

• IT/IS Officers 

• IT/IS Project Managers 

• IT/IS Team/Project Leads

You Will Discover

Traditionally managers in IT/IS departments have been promoted from among the technical ranks.  They are usually people with education and advanced training in various technical disciplines who have demonstrated excellent performance.  They have seldom had much exposure to management training and the extensive research on managerial best practices.  They typically are great tacticians and not strategists.  They have focused more on achieving technical excellence than on communication and business skills.  This recipe for poor management is well known in the Information Technology/Information Services world.  With all of the challenges facing IT/IS today and the pressures to improve performance, IT managers today must develop an new tool set, heavy on the “soft” skills of delegating, motivating, coaching and communicating.  Effective IT/IS managers have always developed these skills.  Today, everyone must be effective.  This seminar introduces the basic management tool set and adapts it for work with the unique personalities of technical and professional staff.

Seminar Outline:

1. What is the management environment in today’s IT/IS department?

·         Handling the challenges of globalization, outsourcing, Sarbanes-Oxley

·         Understanding the new requirements for managing people in IT effectively

2. How do IT/IS technical and professional staff differ from other employees?

·         Understanding our own personalities and those of IT/IS staff

·         Applying an understanding of personality to IT/IS staff

·         Understanding the differences and similarities of IT/IS staff and other employees

3. How do you recruit, select, train and retain talented IT staff?

·         Defi

More Seminar Information

TrainersDirect Delivery Method  On-Site Training