National Seminars Group
National Seminars Group presents
 

Security Essentials for Front Desk Professionals On-Site Training

This on-site training class is also available as Public Schedule Seminar.

A Crucial one-day workshop for receptionists

Course Description/Agenda


Your organization counts on you to handle anything that comes in the front door. Are you sure you’re prepared?

As a dedicated front desk professional, you juggle many tough responsibilities. One of the most important is serving as “lookout” for anything that might threaten the safety and security of employees and guests.

And, in this day and age, there’s really no telling how serious a security threat you may find yourself coming up against. So, you need to be prepared – for anything!

Get the Skills You Need to Protect Yourself and Your Organization
As a front desk professional, it’s imperative that you possess the knowledge and skills you need to protect your organization’s front line – and yourself. That’s why we’ve developed this crucial workshop, Security Essentials for Front Desk Professionals. It’s one of the most important training programs National Seminars Group has ever presented because it’s packed with information that can literally save lives.

We’ve boiled down a wealth of knowledge and practical how-to’s into one intensive day of training unlike anything you’ve ever attended. You’ll learn …

  • How to spot – and eliminate – holes in your reception area’s security
  • Tips for exuding a take-charge, no-nonsense attitude while still remaining friendly and helpful
  • What to look for: “red flag” behaviors that immediately clue you in that someone intends theft, property damage, or some other illegal activity
  • Proven strategies for defusing angry or upset visitors or co-workers before a situation escalates
  • Tactics potential thieves or intruders may use to distract and slip past you – and how to stop them
  • Emergency-response procedures you should know backward and forward

Plus, you’ll master dozens of proven methods for spotting and effectively handling suspicious behavior … you’ll discover the safest ways to accept deliveries … learn which policies and procedures may be putting employees at risk, and find out how other companies have beefed up security without looking like Fort Knox.

And should the worst-case scenario actually occur and workplace violence threatens, you’ll know exactly what to do – without putting yourself at even greater risk.

Your organization counts on you to handle any and all situations that come in the front door. Don’t run the risk of being unprepared or unsure of how to respond in an emergency situation. The safety and security of your co-workers and visitors – not to mention yourself – is far too important to be left to chance.

Give yourself the peace of mind that comes from knowing you’re well-prepared to deal with security threats and emergency situations calmly, quickly, and effectively.

Demand for this important workshop is high, so enroll today.


What You'll Learn:

  1. You’ll learn how to handle irate, aggressive behavior quickly and professionally – before it gets out of hand. By applying the proven techniques you’ll master during your training, you’ll defuse potentially explosive situations before they’re out of control – and without putting your personal safety at risk.
  2. You’ll discover which spots in the reception area are danger zones – and learn the best methods for tightening security. Some spots in the reception area are more “danger-prone” than others. You’ll also find out how to identify additional vulnerable areas in your facility.
  3. You’ll learn to spot “red flag” behavior that indicates a person may be emotionally unstable – and you’ll learn how to handle it. Those who commit workplace violence show clear signs of emotional distress long before they explode. You’ll learn how to identify these warning signals and act accordingly to prevent tragedy.
  4. You’ll find out how to manage visitor access to your facility without creating an unfriendly image. Keeping out people who don’t belong in your building can be half the battle. You’ll learn how to accept deliveries safely, how to keep people from slipping by the front desk, and how to limit access without looking like Fort Knox.
  5. You’ll recognize weaknesses in front desk procedures that leave your organization open to unnecessary risk. We’ll review common practices and procedures that can leave your organization vulnerable to security threats, and you’ll return to work with proven solutions for establishing risk-reducing procedures that keep your organization safe.
  6. You’ll learn emergency-response procedures that could save lives – including your own. This workshop will offer potentially life-saving information on how to handle robberies, bomb threats, people who could be armed in the building or parking lot, and a number of other situations when imminent danger threatens.
  7. You’ll experience less stress – and more peace of mind – knowing you’re prepared to handle ANYTHING that comes your way. You’ll perform your tough job with greater confidence and less stress, because you’ll know you’ve got the important skills you need to deal professionally and effectively with any situation that walks through the front door!


Workshop Agenda:

Manage The Front Desk With More Authority

  • How to keep your guard up when the phone, visitors, delivery persons, and employees all demand your attention at once
  • Say “no” with confidence and authority
  • Create your own procedures that make accepting deliveries safe, efficient, and hassle-free
  • Believe it or not! Most thieves already know where valuables are hidden – learn how you can stop them from having a field day in an open office
  • Master different forms of body language that show people you are not intimidated
  • How to quickly recognize and field callers who are fishing for confidential information

Outfox Potential Troublemakers

More Seminar Information

National Seminars Group
National Seminars Group

Delivery Method

On-Site Training On-Site Training

Also Available As

Seminar Seminar

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