National Seminars Group
Security Essentials for Front Desk Professionals On-Site Training
A Crucial one-day workshop for receptionists
Your organization counts
on you to handle anything that comes in the front door. Are you sure you’re
As a dedicated front desk
professional, you juggle many tough responsibilities. One of the most important
is serving as “lookout” for anything that might threaten the safety and security
of employees and guests.
And, in this day and age,
there’s really no telling how serious a security threat you may find yourself
coming up against. So, you need to be prepared – for anything!
Get the Skills You Need
to Protect Yourself and Your Organization
As a front desk professional, it’s imperative that you possess the knowledge and
skills you need to protect your organization’s front line – and yourself. That’s
why we’ve developed this crucial workshop, Security Essentials for Front Desk
Professionals. It’s one of the most important training programs National
Seminars Group has ever presented because it’s packed with information that can
literally save lives.
We’ve boiled down a wealth
of knowledge and practical how-to’s into one intensive day of training unlike
anything you’ve ever attended. You’ll learn …
- How to spot – and
eliminate – holes in your reception area’s security
- Tips for exuding a
take-charge, no-nonsense attitude while still remaining friendly and helpful
- What to look for:
“red flag” behaviors that immediately clue you in that someone intends
theft, property damage, or some other illegal activity
- Proven strategies for
defusing angry or upset visitors or co-workers before a situation escalates
- Tactics potential
thieves or intruders may use to distract and slip past you – and how to stop
procedures you should know backward and forward
Plus, you’ll master dozens
of proven methods for spotting and effectively handling suspicious behavior …
you’ll discover the safest ways to accept deliveries … learn which policies and
procedures may be putting employees at risk, and find out how other companies
have beefed up security without looking like Fort Knox.
And should the worst-case scenario actually occur and workplace violence
threatens, you’ll know exactly what to do – without putting yourself at even
Your organization counts on you to handle any and all situations that come in
the front door. Don’t run the risk of being unprepared or unsure of how to
respond in an emergency situation. The safety and security of your co-workers
and visitors – not to mention yourself – is far too important to be left to
Give yourself the peace of mind that comes from knowing you’re well-prepared to
deal with security threats and emergency situations calmly, quickly, and
Demand for this important
workshop is high, so enroll today.
What You'll Learn:
- You’ll learn how to
handle irate, aggressive behavior quickly and professionally – before it
gets out of hand. By applying the proven techniques you’ll master during
your training, you’ll defuse potentially explosive situations before they’re
out of control – and without putting your personal safety at risk.
- You’ll discover which
spots in the reception area are danger zones – and learn the best methods
for tightening security. Some spots in the reception area are more
“danger-prone” than others. You’ll also find out how to identify additional
vulnerable areas in your facility.
- You’ll learn to spot
“red flag” behavior that indicates a person may be emotionally unstable –
and you’ll learn how to handle it. Those who commit workplace violence show
clear signs of emotional distress long before they explode. You’ll learn how
to identify these warning signals and act accordingly to prevent tragedy.
- You’ll find out how
to manage visitor access to your facility without creating an unfriendly
image. Keeping out people who don’t belong in your building can be half the
battle. You’ll learn how to accept deliveries safely, how to keep people
from slipping by the front desk, and how to limit access without looking
like Fort Knox.
- You’ll recognize
weaknesses in front desk procedures that leave your organization open to
unnecessary risk. We’ll review common practices and procedures that can
leave your organization vulnerable to security threats, and you’ll return to
work with proven solutions for establishing risk-reducing procedures that
keep your organization safe.
- You’ll learn
emergency-response procedures that could save lives – including your own.
This workshop will offer potentially life-saving information on how to
handle robberies, bomb threats, people who could be armed in the building or
parking lot, and a number of other situations when imminent danger
- You’ll experience
less stress – and more peace of mind – knowing you’re prepared to handle
ANYTHING that comes your way. You’ll perform your tough job with greater
confidence and less stress, because you’ll know you’ve got the important
skills you need to deal professionally and effectively with any situation
that walks through the front door!
Manage The Front Desk
With More Authority
- How to keep your
guard up when the phone, visitors, delivery persons, and employees all
demand your attention at once
- Say “no” with
confidence and authority
- Create your own
procedures that make accepting deliveries safe, efficient, and hassle-free
- Believe it or not!
Most thieves already know where valuables are hidden – learn how you can
stop them from having a field day in an open office
- Master different
forms of body language that show people you are not intimidated
- How to quickly
recognize and field callers who are fishing for confidential information