National Seminars Group
How to Excel as an Administrative Professional On-Site Training
Discover how to control your workload, build your credibility and earn the respect you deserve as a valued member of the team
Today’s administrative professionals have traveled light
years from the “Gal Friday” who screened the boss’ calls and fetched coffee
a generation ago. Now you juggle countless details and schedules, master
office technology, organize in the midst of chaos, meet the needs of
multiple supervisors, solve problems, manage resources and save the day —
time after time.
The trouble is, there’s no official handbook for
perfecting all the essential skills you need to excel in your demanding job.
If you’re like most assistants, you’ve gotten the bulk of your training on
the job in that well-known “School of Hard Knocks.” But now there’s a much
faster, easier and better way to hone your skills: How to Excel as an
Administrative Professional, an intensive one-day workshop that will
literally cut years off your learning curve.
Discover proven solutions for taking control of your
This comprehensive program is results-focused, devoted to giving you proven
solutions to the specific challenges you face every day. Just for starters,
you’ll learn how to increase your productivity by minimizing interruptions
... how to manage multiple priorities with ease ... how to improve your work
processes ... how to find a filing system that works for you instead of
Learn to handle difficult people and uncomfortable
situations with confidence
One of the major benefits of this exciting program is that you’ll learn
dozens of assertive responses for handling situations that once made you
uncomfortable. Imagine the surge of confidence you’ll feel when you deal
with confrontation calmly, squash potential conflict before it occurs, build
working relationships with people you once found difficult— and through it
all, you’ll project a professional image that commands respect!
Master assertive communication principles — and get
what you need
You’ll also learn how to be a stronger, more effective communicator — a
crucial skill that will serve you well throughout your career. Find out
which words and phrases may be robbing you of credibility and how to say
“no” without causing resentment or feeling guilty. What’s more, you’ll
discover tips and tricks for being a better “electronic communicator,” so
that e-mail is a time-saver in your day instead of a time-waster.
Be inspired by a highly motivating trainer who’s been
in your shoes
Your guide for this intensive training experience is an expert who has been
in your shoes and will share colorful stories, “behind the scenes” insights
and countless “power tips” you simply will not hear elsewhere. You’ll get
all your questions answered, be motivated and inspired. Plus, you’ll spend
your day of learning enjoying camaraderie with a room full of fellow
professionals. Expect to leave feeling rejuvenated, energized and ready to
conquer the work at hand.
Become indispensable in your crucial role
By attending, you’ll strengthen the skills you already possess, learn
powerful techniques that will increase your productivity, and gain the
insight you need to build your credibility – and earn the respect you
deserve for the vital contributions you make to your organization.
What You’ll Learn
- Get credit for the important contributions you make.
- Use assertive behavior and communication to get what
you need in every exchange.
- Handle difficult people with ease — and say goodbye to
frustration and stress.
- Eliminate the time-wasters in your day, and your
productivity will soar!
- Bring your boss solutions instead of problems, and earn
- Adopt prioritization principles to put things first and
never again work in chaos.
- Say “no” when your plate is full, without causing
resentment or anger.
- Conquer every type of interruption and free up time for
both you and your boss.
- Increase your knowledge of business etiquette and
become the ultimate professional.
- Position yourself for promotion or further career
- Enjoy the peace of mind that comes with being better
- Avoid power-robbing mannerisms that make others take
you less seriously than you deserve.
- Choose a filing system that’s right for you and put an
end to the “paper blizzard.”
- Become more accountable and watch your credibility
- Use e-mail more effectively.
- Maintain positive work relationships — even with those
you’re in conflict with.
- Become indispensable to your boss in 7 key ways you’ll
learn in this workshop.
- Face confrontation head-on, calmly and confidently.
- Partner with your boss to achieve your goals.
- Capitalize on your inner strengths to become an
exceptional, take-charge assistant!
Top of Page
Special Message to the Approving Manager
Each and every day, you depend on the administrative professional who’s
requesting your approval to attend this workshop — which is why you’re
probably wondering if you can really afford to have this employee out of the
office to go to training.
Our answer? You can’t afford NOT to.
Here’s why: By “getting by” without this employee for just
one day, you’re making an investment in skill-building training — an
investment that will pay dividends for years to come in the form of
increased productivity, improved efficiency and greater job satisfaction for
When your assistant returns to the office after training, you can expect
this employee to ...
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