National Seminars Group
National Seminars Group presents

Essentials of Communicating With Tact & Finesse On-Site Training

This on-site training class is also available as Public Schedule Seminar.

An intensive 2-day workshop for professionals

Course Description/Agenda

Program Description

Top-notch communication skills can mean the difference in your career between going places ... and going nowhere! This intensive 2-day workshop designed for career-focused professionals will give you the powerful communication strategies and interpersonal skills you need to get your point across tactfully and diplomatically.

You'll also gain tips for delivering stand-out presentations and making your letters and memos pack a punch. You'll discover expert techniques for exerting influence on the actions and attitudes of others, "how-to's" for communicating effectively and tactfully in a variety of tough situations, and strategies for putting an end to energy-draining feuds and infighting in your department.

And because we all make verbal blunders from time to time, you'll learn damage control techniques to help you get your foot out of your mouth gracefully - and save the day! The degree of career success you enjoy is virtually dictated by how well you can communicate with others on the job.
This workshop is guaranteed to help you communicate more powerfully, more diplomatically and more effectively - every time.

What You’ll Learn

  1. Say goodbye to misunderstandings and miscommunications that have crippled past working relationships
  2. Use your newfound communication skills to end those energy-draining departmental feuds
  3. Diplomatically handle tough situations and difficult people by knowing exactly "what to say when"
  4. Master the art of persuasion with a step-by-step method
  5. Earn the reputation as a consensus-builder that gets things done with tact and finesse
  6. Shine in meetings by presenting your ideas powerfully and confidently
  7. Deal effectively - and quickly - with those who challenge your authority or put you down
  8. Increase the amount of information you receive from any exchange through active listening
  9. Write professional letters and memos that grab your reader's attention and get results
  10. Never again find yourself wishing you could take back a statement that just flew out of your mouth
  11. Make standout presentations that earn you raves
  12. Convey the exact message you intend to communicate through e-mail, voice mail and fax
  13. Stop the resend, redo and rework cycle with practical how-to's that prevent miscommunication
  14. Establish immediate rapport with new co-workers, clients and other professionals you meet
  15. Avoid words and phrases that rob your message of its credibility and brand you as a "lightweight"
  16. Deliver bad news, "no's" and "sorry's" with tact
  17. Give criticism in a way that promotes positive behavior change instead of creating resentment or anger
  18. Recognize instantly when others have not understood your instructions
  19. Smooth over hard feelings and prevent grudges from being formed with "damage control" tactics
  20. Cool down heated verbal exchanges before situations get out of control
  21. Improve your voice image - and immediately boost your credibility
  22. Create impressive written proposals that others will eagerly buy into
  23. Reduce the stress in your department or on your team by opening up lines of communication
  24. Eliminate embarrassing mistakes in your documents with sure-fire tricks editors use to spot errors
  25. Gain the respect of associates up and down the ladder who envy your skills as a top-notch communicator

Who Should Attend

  • Managers and Supervisors
  • Team Leaders
  • PR and Marketing Professionals
  • Sales Representatives
  • HR Professionals
  • Any professional eager to reap the career benefits that come to those who know how to communicate effectively and diplomatically - with tact and finesse

Workshop Agenda

How to Communicate with Influence and Finesse

  • Why today's changing workplace demands tact and diplomacy
  • How strong interpersonal skills will magnify your personal power dramatically
  • Face and conquer the most common fears that "short circuit" your communication power
  • Words and phrases that will get you in trouble every time-and better options
  • Where communication typically breaks down between people
  • Explore your personal pattern of communication behavior; in what situations are you likely to feel powerful? Overpowering? Powerless?
  • Learn self-anchoring-the wellspring between people
  • Damage control strategies for getting your foot out of your mouth when you've made a statement you regret

Creating the Image of a Powerful Communicator

  • Take advantage of your personal strengths and communication pluses
  • Avoid speaking habits that automatically brand you as a "lightweight"
  • Discover the power of voice image-and find out how to strengthen yours


    More Seminar Information

    National Seminars Group
    National Seminars Group

    Delivery Method

    On-Site Training On-Site Training

    Also Available As

    Seminar Seminar

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On-Site Training
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