Canadian Management Centre CMC Training
The Canadian Management Centre (CMC) presents

The Secret to Getting Through to Anyone On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Transform difficult relationships into positive ones

Course Description/Agenda

Developed with Mark Goulston, based on his bestselling book Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Stressed-out coworkers, unreasonable bosses and difficult clients can make getting through the day a constant battle. Without the skills to knock down emotional barricades, these relationships can grow worse with time, interfering with your success and leaving you frustrated and unproductive. This course gives you proven techniques, based on neuroscience, to approach unreachable people and turn difficult situations into productive outcomes and rewarding relationships.

What You Will Learn

  • Learn to remain calm, focused and rational when engaging in difficult conversations
  • Discover Nine Core Rules for breaking barriers to effective communication
  • Learn to listen without filters to generate more meaningful, productive conversations
  • Practice specific techniques for moving others through the Persuasion Cycle
  • Apply your skills throughout the program and prepare to improve your professional relationships


  • Gain insights into what goes on in our brains to move us from resistance to acceptance
  • Handle a difficult situation or relationship by moving a person from anger to rationality
  • Change an unfavourable professional relationship into a more positive one
  • Develop more meaningful connections with colleagues to foster productivity during stressful situations

Course Features

  • Receive a complimentary copy of Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston
  • Tools and templates to ensure you can easily use what you learn
  • Case studies to practice your skills in a safe environment
  • Interactive group discussions in which you can discuss your own workplace situations and receive coaching and feedback


12 PDUs (L: 12)


More Seminar Information

The Canadian Management Centre (CMC)
Canadian Management Centre CMC Training

Delivery Method

On-Site Training On-Site Training

Also Available As

Seminar Seminar

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On-Site Training
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