National Seminars Group
National Seminars Group presents

Management & Leadership Skills: 2 Days On-Site Training

This on-site training class is also available as Public Schedule Seminar.

You can learn by trial and error, or you can get the critical leadership and management updates the easy way

Course Description/Agenda

Management can be intimidating - don't let it overwhelm you.

You're in deep, almost over your head, and you don't want to blow it. It turns out there's a lot more to management than just telling people what to do.

You're responsible for staffing, training, delegation, conflict mediation, and a dozen other things. It can be overwhelming, but failure is not an option. You need real management skills that apply to today's business environment, and you need them fast.

This leaves you with two alternatives: continuing to learn through trial and error, which can waste a lot of time and give you more than your fair share of bruises along the way, or mastering management the quick and effective way, through proven training.

If you would rather learn in a risk-free environment where you can ask questions, network, and practice your new skills, then this two-day course is for you. Instead of just a dry lecture, this course is jam-packed with interactive discussions; exercises; and guaranteed fun, excitement, and laughter - plus all the information you need to be a successful manager.


Fundamental Issues All Managers Face

  • Crucial differences between being a leader and "being the boss"
  • The challenges facing leadership today
  • How to develop a supervisor's mind-set and improve your image
  • The emotional requirements of being a supervisor: Can you weather any storm?
  • Can you be friendly with your staff and still maintain respect and compliance?
  • Tips for avoiding the problems that come from supervising friends and former coworkers
  • The most common mistakes supervisors make and how to avoid them

Developing Your Personal Leadership Strengths

  • How to build on the leadership strengths you've identified and shore up your weaknesses
  • Why your people skills are the #1 driver of your success as a leader
  • Adopting the success habits that effective leaders swear by
  • How-tos for improving your credibility as a leader
  • The 7 classic principles of influence ... and how and when to use them to your advantage
  • What are the keys to results? Focusing your efforts on that which makes the greatest impact

Building a Highly Motivated, High-Performance Team

  • Recognizing the crucial role you play in driving your team's effectiveness
  • Keys to making every team member feel valued and important
  • Building relationships that enhance cooperation among team members
  • How to ignite enthusiasm and gain buy-in for accomplishing goals
  • Understanding the basic things that motivate today's workers: You may be surprised
  • Creative ideas for keeping your team motivated even if you don't have an extra dime in the budget
  • Proven morale-boosters for employees nearing burnout

The Mechanics of the Manager's Job

  • Dos and don'ts for effective interviewing
  • How to help new employees hit the ground running and succeed on the job
  • Techniques for addressing poor performance so that positive change results
  • Keys to coaching employees to greater productivity
  • Best practices for handling difficult performance issues
  • Managing a diverse work group - how to get employees to "get along"
  • When firing seems imminent: key legal considerations you must consider

Communication Techniques Every Manager Should Know

  • Why developing your communication skills is essential to management success
  • Your role in keeping lines of communication open at all times
  • Words and phrases that can destroy your credibility and authority - and what to say instead
  • The secret to giving crystal clear directions that are understood the first time
  • Active-listening techniques that ensure you'll hear what's really being said
  • Pointers for speaking more powerfully and confidently in meetings

How to Turn Around Difficult Employees and Eliminate Problem Behaviors

  • Tips for turning chronic complainers into satisfied employees
  • Tools for combating a variety of attitude problems
  • The best approach for dealing with argumentative and combative people
  • What's your role in settling disagreements among employees?
  • How-tos for a professional, productive employee confrontation
  • Proven techniques for appearing calm and in control when you're feeling anything but

Managing Your Time, Priorities, and Projects

  • Tips for saving tons of time using email, voice mail, and fax
  • Prioritizing techniques that save the day when everything on your desk is "urgent"
  • Why failing to delegate is a big, big mistake for managers
  • A super time- and effort-saver: Learn how to say "no" in a professional manner
  • Guidelines for tracking projects so nothing falls through the cracks

The Leader's Role in Making Change Happen

  • Understanding why people often instinctively resist change
  • Top reasons why organizational change often fails
  • Important considerations to address before introducing any change
  • The keys to overcoming employee resistance to change
  • How to project confidence that inspires your people during change or transition
  • What you must do as a leader when your people flatly refuse to embrace critical changes

Career Mapping: Preparing Yourself for the Next Level

  • Fine-tuning your skills: why continuous learning is crucial to your ongoing success
  • What's most important to you? Incorporating core beliefs into your career path
  • Traits upper management looks for when deciding who to promote
  • Tips for "tooting your own horn" so your accomplishments are recognized
  • Understanding how to play the game when you need to


More Seminar Information

National Seminars Group
National Seminars Group

Delivery Method

On-Site Training On-Site Training

Also Available As

Seminar Seminar

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