OneSource Professional Training Solutions, Inc. presents
 

Avaya Aura® Contact Center Maintenance and Troubleshooting Boot Camp On-Site Training

Avaya Aura® Contact Center Maintenance and Troubleshooting Boot Camp

Course Description/Agenda

This course is for experienced service technicians responsible for daily maintenance, troubleshooting, and restoration of system malfunctions on the Avaya Aura Contact Center to include Communication Control Toolkit and Contact Center Multimedia. You will examine the SIP architecture, engineering dependencies for SIP operation, monitoring and troubleshooting system components, and server interactions in a SIP-based Avaya Aura Contact Center solution.

You will gain experience in maintenance and troubleshooting, upgrades, and platform migrations through hands-on labson live Avaya Aura Contact Center systems. You will learn how to analyze, diagnose, and troubleshoot system faults to restore the Contact Center to full operation.

This course consolidates Avaya Aura Contact Center - Maintenance (5C00010I) and Avaya Aura Contact Center - Troubleshooting (5C00011I) into a 5-day boot camp.

What You'll Learn

• Term maintenance and troubleshooting
• SIP protocol and SIP call flows
• Avaya Aura Contact Center system architecture
• Avaya Aura Contact Center system engineering and dependencies
• Avaya Aura Contact Center troubleshooting tools and procedures
• Manage Avaya Aura Contact Center system security
• Troubleshoot security issues
• Troubleshoot voice contact issues
• Troubleshoot Multimedia contact issues
• Monitor system performance
• Perform system additions, moves, and changes
• Perform system upgrades and migrations

Who Should Attend

Avaya employees, business partners, and customers with day-to-day maintenance, installation, and implementation responsibilities

Course Prerequisites

• Knowledge of:
  • Avaya Aura Contact Center, including Communication Control Toolkit and Contact Center Multimedia
  • SIP Contact Center architecture and call flow
• Completion of:
  • 6202.1 Avaya Aura Contact Center Implementation Exam
  • 6209.1 Avaya Aura Contact Center CCT and Multimedia Implementation Exam
  • 3300.1 Avaya Aura Contact Center Administration Exam

Course Outline

1. Maintenance and Troubleshooting

2. SIP Overview and Basics

3. Avaya Aura Contact Center System Engineering

4. Troubleshooting Tools and Procedures

5. Avaya Aura Contact Center System Security

6. Troubleshooting Security Issues

7. Troubleshooting Voice Issues

8. Troubleshooting Multimedia Issues

9. Troubleshooting Maintenance and Administration Issues

10. Avaya Aura Contact Center Performance Optimization

11. Avaya Aura Contact Center Adds, Moves, and Changes

12. Avaya Aura Contact Center Upgrades and Migrations

More Seminar Information

OneSource Professional Training Solutions, Inc. Delivery Method  On-Site Training Also Available As  Seminar