Job Design Concepts Seminars
Job Design Concepts, Inc presents

Conflict Management On-Site Training

This on-site training class is also available as Public Schedule Seminar.

This workshop focuses on the application and practice of the skills necessary to Identify conflict resolution styles, Choose an effective conflict resolution strategy, provide negative feedback and more.

Course Description/Agenda

Objective
Many frustrations and stresses can be traced to discomfort in handling conflict situations

Workshop Outline:
This workshop focuses on the application and practice of the skills necessary to:

Identify conflict resolution styles
Choose an effective conflict resolution strategy
Provide negative feedback
Respond to criticism
Disagree diplomatically

Format

Instructor presentation
A/V support
Full group discussion
Small group activities
Practice opportunities

Outline

Differentiating aggressiveness, non- assertiveness and assertiveness
Using assertive communication
Being persuasive
Providing negative feedback
Saying no, without guilt
Disagreeing diplomatically
Controlling feelings and emotions
Working with others to resolve conflicts
Learning how to not manipulate or be manipulated
Recognizing when to confront & when to ignore

Value Added Option:
Participants at each training workshop are encouraged to send an email within three months following the workshop and expect a personal reply to assist with their learning experience.

More Seminar Information