Alliance Training Seminars
Alliance Training and Consulting, Inc. presents

Conflict Management - Working Through Differences On-Site Training

An onsite seminar designed to develop help people manage conflict and improve their communication skills in difficult and challenging communication situations

Course Description/Agenda

Differences in opinion, communication style, and/or approach can often cause people to close-minded and angry, The resulting conflict can have a negative effect on quality, productivity, cooperation, and communication. Because conflict is inevitable, training employees on the principles of conflict management is essential in today's workplace. This workshop gives participants the tools they need to communicate through the conflict for the resolution of differences with bosses, coworkers, customers, and others.

Take advantage of this training session if differing ideas, interests and perceptions create conflict create situations where:

Discussions become deadlocked or turn into personal attacks?
People avoid situations where they anticipate conflict?
Some people seem to always "get the better" of those around them leaving everyone uncomfortable?
Feelings overtake objectivity leading to personal attacks and angry outbursts?
Differences are left unresolved leading to low productivity and morale?

If that sounds familiar, this training is for you!

This Conflict Management Seminar will help employees:

Approach conflict as a process to achieve positive results
Reduce the impact conflict can have on morale
Lower the cost of conflict for themselves and the organization
Minimize the negative consequences of unresolved issues lingering on and on
Improve communication skills to deal with conflict at work and their personal lives
Create a more open and collaborative work environment
Improve team cohesiveness

Who should attend
Employees, supervisors, managers, and executives having to work through conflict to work with people. This course is especially useful for those who must find ways to quickly and fairly resolve the conflicts that naturally occur in the workplace.

Training Benefits

Understand the sources of workplace conflict
Learn the four guiding principles to conflict management
Understand how personalities play an important role in conflict resolution
Develop the communication skills necessary for conflict resolution
Understand which brainstorming techniques work best with groups, and which work best with individuals
Identify strategies to implement conflict resolution activities
Learn techniques to head-off future conflict

Overview of Concepts and Deliverables Provided

Identifying and understanding communication filters that lead to conflict
Recognizing the differences between conflict management and conflict resolution
How to identify the possible outcomes of a conflict before choosing an approach to conflict resolution
How to identify healthy conflict within the organization
Using an employee attitude checklist and a personality assessment tool to identify sources of conflict
How to develop a step-by-step path that leads to conflict resolution
How to counter fallacies and use logical arguments during conflict
How to use the Socratic Method to clarify the sources of conflict
Developing sure-fire communication skills necessary for successful conflict resolution
Determining and implementing the best options for conflict resolution

More Seminar Information