Dealing With Today’s Difficult Customers On-Site Training
This LIVE, virtual training provides the tools that customer service professionals need to confidently handle today's challenging customers.
Difficult behavior from customers is at an all-time high. Since the pandemic, intensified emotions and a sense of uncertainty have raised customer expectations to new levels when it comes to conducting business online and communicating with company representatives, no matter what time of day.
Customers want to feel heard and cared about as people. If your company doesn’t go the extra mile to engage with them on a basic, human level, customers will complain or go elsewhere. They will also broadcast their dissatisfaction and departure to the world.
This LIVE, virtual training provides the tools that customer service professionals need to confidently handle today’s challenging customers. With empathy, updated communication strategies and a service-first approach, they’ll learn how to exceed customer expectations and win over even the most difficult customers every time.
WHAT YOU WILL LEARN
Program time: 3 hours
Session 1: Master Service Basics to Win Over Difficult Customers
Session 2: Handle Difficult Customers With Confidence
Session 3: Exceed Customer Expectations
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